Summary
Overview
Work History
Education
Skills
Timeline
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Bridgit Anderson

Pleasant Grove,AL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty.

Overview

20
20
years of professional experience

Work History

Customer Service Manager

Citi Trends
09.2021 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed through with client requests to resolve problems.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Took ownership of customer issues and followed problems through to resolution

Legal Assistance

Vanessa Law Firm
02.2021 - 09.2021
  • Developed and maintained relationships with customers, lawyers, and staff.
  • Monitored and created business page, to gain client relationships.
  • Maintained open lines of communication with external and internal customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Gathered paperwork that was conducive to help firm to run smoothly.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion
  • Handled office scheduling and made notes for deadlines, motions, and other important dates

Receptionist/Switchboard/Accounts-Receivable-Payab

Simply Fashion Clothing Store, CLOSED
11.2007 - 07.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance over eight years, Being the first point of contact when entering the building. Directing guests to appropriate department.
  • Assist Human Resources with filing new hire documents, terminations, and note to files as needed.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Generate On-line Banking Report daily for all three-hundred and fifty stores. Furthermore, verifying deposits as late, short, overage, and/or missing deposits report, and send it to sales audit.
  • Assist sales audit with verification of deposits by contacting other locations.
  • Shred online banking info that has been kept over a certain period of time, and any other documents that requires shredding upon request.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Assist Accounting Department with any filings for rent, expenses and stuff dealing with checks also. Furthermore, assisting the Accounting Department Supervisor with filing sales tax and unemployment tax paper as needed; including reconciling end of of the month bank statements.
  • Answered central telephone system and directed calls accordingly.
  • Receive and disburse any vendor deliveries at the front door, throughout the day.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Sort, process, and complete all USPS and UPS mail procedures in the morning/evening.
  • Organized, maintained, process and update all UPS shipments in the mail room daily; and with the completion of running the end of the day report.
  • Prepare store envelopes for the store mail weekly; and assist with store mail processing as needed.

Radiology Attendant

UAB Medicine
03.2005 - 07.2006
  • Proven ability to learn quickly and adapt to new situations.
  • Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
  • Helped other staff with patient transfers by moving patients between departments.
  • Collaborated with other medical staff to achieve high level of patient safety and care.
  • Worked well in a team setting, providing support and guidance.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Responded to emergency situations to help with lifting and transporting patients.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

Team Member

Arby's Restaurant
09.2003 - 03.2005
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted with inventory counts and stocking of merchandise.
  • Worked front register, and help serve customers.

Education

Bachelor of Science - Nursing

Jefferson State Community College
Birmingham, AL

Skills

  • Organizational Skills
  • Written Communication
  • Project Planning
  • Flexible and Adaptable
  • Excellent Communication
  • Analytical and Critical Thinking
  • Good Telephone Etiquette
  • Recordkeeping
  • Microsoft Word
  • Data Entry
  • Multitasking Abilities
  • Customer Relations
  • Decision-Making
  • Task Prioritization

Timeline

Customer Service Manager

Citi Trends
09.2021 - Current

Legal Assistance

Vanessa Law Firm
02.2021 - 09.2021

Receptionist/Switchboard/Accounts-Receivable-Payab

Simply Fashion Clothing Store, CLOSED
11.2007 - 07.2015

Radiology Attendant

UAB Medicine
03.2005 - 07.2006

Team Member

Arby's Restaurant
09.2003 - 03.2005

Bachelor of Science - Nursing

Jefferson State Community College

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Bridgit Anderson