Summary
Overview
Work History
Education
Skills
Timeline
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Bridgit Anderson

Pleasant Grove,USA

Summary

Customer service professional with strong organizational, problem-solving skills, and customer-center approach. Recognized for professionalism, and the ability to build productive relationships while resolving complex issues with poise. Proven ability to multitask, streamline processes, and coordinate with cross-functional teams. Adept individual in using independent-skills and critical thinking to ensure smooth daily operations.

Overview

21
21
years of professional experience

Work History

Customer Service Manager

Citi Trends
09.2021 - 01.2025
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
  • Followed through with client requests to resolve problems.
  • Assume ownership over team productivity and managed workflow to meet or exceed quality service goals, meeting a minimum of 60 boxes per week in inventory.

Front Desk Agent

Hampton Inn Colonnade
08.2023 - 09.2023
  • Took reservations over the phone, in person, and via computer using internal software for guests and provided confirmation information, and collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered guest assistance, and answered questions to build rapport and retention.

Legal Assistant

Vanessa Law Firm
02.2021 - 09.2021
  • Developed and maintained relationships with customers, lawyers, and staff.
  • Monitored and created business pages, to gain client relationships. Maintained open lines of communication with external and internal customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Gathered paperwork that was conducive to help firm run smoothly.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion
  • Handled office scheduling and made notes for deadlines, motions, and other important dates

Receptionist/Switchboard/Accounts-Payable

Simply Fashion Clothing Store, CLOSED
11.2007 - 07.2015
  • Served as the first point of contact for visitors and incoming calls; routed communications efficiently across departments.
  • Supported HR with filing new hire paperwork and personnel files; maintained confidentiality with all sensitive documents.
  • Generated and verified daily online banking reports across 350 retail locations; coordinated directly with branch teams to resolve discrepancies; meeting alongside sales adult with verification of accuracy with deposits.
  • Processed financial transactions, reconciled bank statements, and aided in preparing tax filings and monthly budget reports.
  • Maintained UPS and USPS shipping logs, processed incoming and outgoing mail, and ensured timely dispatch of weekly store packets.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Perform day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable’ data

Radiology Attendant

UAB Medicine
03.2005 - 07.2006
  • Use wheelchairs, stretchers and movable beds to move patients between hospital locations.
  • Collaborated with medical staff to achieve a high level of patient safety and care.
  • Alert and attentive to patient care and responded to emergency situations accordingly.
  • Excellent communication skills, both verbal and written.

Team Member

Arby's Restaurant
09.2003 - 03.2005
  • Worked at the front register, and helped serve customers
  • Clean, organized, and provide a safe workspace to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Executed required tasks quickly to maximize performance.
  • Dependable in scheduled shifts and remain available.
  • Assisted with inventory counts and stocking of merchandise.

Education

High School Diploma -

Huffman Highschool
Birmingham, AL
05.2003

Some College (No Degree) -

LSCC / Jefferson State Community College
Birmingham, AL

Skills

  • Office Administration & Workflow Management
  • Professional Written & Verbal Communication
  • Scheduling, Filing & Recordkeeping
  • Telephone Etiquette & Call Routing
  • Document Preparation & Data Entry (Microsoft Word, Excel, PowerPoint)
  • Time Management & Task Prioritization
  • Accounts Payable/Receivable Support
  • Budget Tracking & Expense Reporting
  • Organization skills
  • Customer/Client relations
  • Administrative support
  • Professional demeanor

Timeline

Front Desk Agent

Hampton Inn Colonnade
08.2023 - 09.2023

Customer Service Manager

Citi Trends
09.2021 - 01.2025

Legal Assistant

Vanessa Law Firm
02.2021 - 09.2021

Receptionist/Switchboard/Accounts-Payable

Simply Fashion Clothing Store, CLOSED
11.2007 - 07.2015

Radiology Attendant

UAB Medicine
03.2005 - 07.2006

Team Member

Arby's Restaurant
09.2003 - 03.2005

Some College (No Degree) -

LSCC / Jefferson State Community College

High School Diploma -

Huffman Highschool

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