Extremely results-oriented and proactive problem solver looking for a management or supervisory position with a progressive organization. Reliable Customer Service Representative with extensive experience in high-pressure sales and account management situations. Well-qualified Team player who is self-directed and motivated and can work independently. Consistently demonstrated a strong work ethic and a willingness to follow company policies and procedures. Solid team player with a cooperative and positive attitude. Outstanding Dependable Mature Driven Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success. Superior Listens carefully to customer requests and concerns in order to pinpoint specific needs and provide appropriate options. Data entry Microsoft Office Suite proficiency Professional telephone demeanor Outstanding communication skills Correspondence composition Strategic sales knowledge International sales support Complaint resolution Documentation and reporting Credit card processing Training development aptitude Exemplary work ethic Sale expertise Report preparation Mentoring and coaching Recordkeeping strengths Service-oriented self-starter Service standard compliance Computer proficient Customer relations
Hi, I’m
BRIDGIT VANCE
Customer service/sales
Winterville,US
Summary
Overview
22
years of professional experience
Work History
TelAffects
Customer Service Agent
06.2022 - Current
Job overview
- Consistently met or exceeded speed, accuracy, and volume goals
- Work with customers to determine requirements and handle complaints
- Streamlined the process
- Entered customer information into a customized computer system using [Software] to document and organize client records
- Answered over [Number] calls per [Timeframe] to meet the fast-paced call center demands
- Used discretion and good judgment when it came to using company materials and supplies
- Explained the features and capabilities of [Type] offerings to customers to help them understand the products and get the most out of them
- Respond to inquiries by clarifying information that is needed
- Educated customers how to use company systems, complete forms and obtain desired services
- Dealing with customer complaints over the phone, via email, mail, or social media
- Provided excellent and professional service to ensure Customer satisfaction
- Dealt with rapid change in a proactive and positive manner
- Double-check that the necessary changes have been made to address the issues raised by customers
- Helped customers with questions and orders over the phone
- By implementing timely and effective solutions, I was able to address customer complaints and reduce dissatisfaction
- Solve problems by identifying issues, conducting research, and considering alternative solutions.
Alorica
Customer Service Specialist
08.2021 - 06.2022
Job overview
- Dealt with a wide range of customer service, operational, and administrative tasks every day
- Achieved top performance by strategically adapting to a rapidly changing, competitive environment
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
- Customer inquiries were handled via phone, email, and web-based platforms
- Spoke with customers about their [Product or Service] concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales
- Increased sales revenue by skillfully promoting a variety of [Product or Service] options
- Quickly resolved customer issues while adhering to company policies
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
- Requests and unresolved issues are directed to the appropriate resources
- Provided excellent customer service to both internal and external customers to maximize satisfaction and business success
- Met or exceeded revenue targets with successful promotions of [Product or Service] during routine inbound calls and outbound sales follow-ups
- Ensured that company policies and procedures were followed while maintaining a safe and productive working environment
- Accurately tracked and recorded all customer interactions in the CRM platform
- Followed company policies and procedures by promoting a positive and productive workplace for all employees
- Increased customer loyalty by providing outstanding service in response to questions, complaints, and [Type] issues
- Requested escalation for unresolved issues
- Provided primary customer support to internal and external customers in a fast-paced [Type] environment
- Took payment information as well as other pertinent information such as addresses and phone numbers to place orders.
Allied Universal
Site Supervisor
06.2016 - 10.2020
Job overview
- Was in charge of the location's safety and security in order to prevent intrusion, criminal activity, vandalism, and worker injuries
- Collaborated with management, technical crew members, and fellow supervisors to organize efficient site operations and meet demanding schedule targets
- Created work schedules for all team members to maximize shift coverage
- Organized and optimized Security Staffs daily operations in Noramco, Athens to ensure consistent on-time staff
- Assessed team members' abilities and assigned tasks based on their knowledge and experience
- Oversaw projects to ensure that they were completed on time and to the highest possible standard
- Oversaw daily operations at site, keeping team production moving at optimal pace
- Managed the budget, kept track of expenses, and kept track of changes
- Conducted interviews, hired, and trained new employees
- Oversaw daily operations on site, ensuring that team production ran smoothly
- By implementing best practices and using critical thinking skills to find the best solutions, I was able to handle all issues with relative ease
- Had no on-site accidents or lost work days for 4 years
- Coordinated site investigations, documented issues, and escalated issues as needed to executive teams.
Contemporary Services Corporation
Special Events Supervisor
11.2007 - 04.2017
Job overview
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Had an excellent attendance record and was always on time for work
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Securitas
Security Officer
02.2014 - 06.2016
Job overview
- Worked with local law enforcement officers to plan safe apprehensions and coordinate investigations
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities
- Used electronic gates to control vehicle and pedestrian traffic entering the building grounds
- Kept track of employee activities and ensured that they complied with security regulations
- Safeguarded the company's reputation by ensuring that all personnel requiring access to high-security areas were approved at the appropriate levels
- Issued warnings to offenders for rule violations and verbally evicted violators from the premises
- Alerted law enforcement to suspicious activities and people
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Approved entrance papers and granted or denied building access
- Respond to emergency calls and assist in the medical and restraint of people
- Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints
- Was responsible for monitoring central alarm systems for fire, intrusion, and duress alarms, as well as responding to [Number] emergencies on a weekly basis
- Notified maintenance about any irregularities, such as fire and safety hazards
- Ensured the safety of facility and property visitors by regularly circulating the premises and monitoring surveillance feeds
- Used effective time management when it came to personnel and security asset coordination and accountability
- Monitored and authorized the entry and exit of [Number] employees and visitors every day
- Reviewed security camera footage and live feeds to spot trespassers and criminal activity
- Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors
- Was in charge of using detection devices to screen people and prevent the entry of prohibited items into restricted areas.
Dial America Marketing
Customer Service Rep/Trainer Assistant
07.2008 - 05.2013
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Cross-trained and provided backup support for organizational leadership.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
Lenore High SchoolLenore
High School Diploma
05.1987
University Overview
Skills
- Customer Service
- Seating Arrangements
- Billing Inquiries
- Special Requests
- Baggage Handling
- Customer Complaint Resolution
- Dispute Resolution
- Selling Skills
- Inbound Call Management
- Problem Resolution
- Microsoft Office
- Clerical Support
- Agent Support
- Customer Relations
- Corrective Actions
- Inbound Customer Service
- Understanding Customer Needs
- Sales Quota Achievement
- Complex Product Knowledge
- Calm and Professional Under Pressure
- Telephone Reception
- Trained in Salesforce
- Call Volume and Quality Metrics
- Sales and Upselling
- Proper Staffing
- Accurate Recordkeeping
- Documentation
- Upselling
Accomplishments
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Availability
See my work availability
Not Available
Available
monday
tuesday
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friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not seek to follow in the footsteps of the men of old; seek what they sought.
Timeline
Customer Service Agent
TelAffects
06.2022 - Current
Customer Service Specialist
Alorica
08.2021 - 06.2022
Site Supervisor
Allied Universal
06.2016 - 10.2020
Security Officer
Securitas
02.2014 - 06.2016
Customer Service Rep/Trainer Assistant
Dial America Marketing
07.2008 - 05.2013
Special Events Supervisor
Contemporary Services Corporation
11.2007 - 04.2017
Lenore High School
High School Diploma
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