Bridgitte Chatellier
Menlo Park,CA
Summary
Proven leader in customer service management at Wilkes Bashford, adept at fostering team collaboration and enhancing customer satisfaction through effective problem-solving and empathy. Skilled in POS system operation and maintaining high service standards, demonstrated by consistently upselling and streamlining ticket sales at The Guild Theatre. Achieved notable improvements in team performance and customer loyalty.
Overview
16
16
years of professional experience
Work History
Box Office Agent
The Guild Theatre
02.2022 - Current
- Maximized sales by upselling premium seating options when appropriate based on preferences or needs.
- Streamlined ticket purchasing process for patrons through effective communication of showtimes, pricing options, and seating availability.
- Handled high-volume phone inquiries regarding showtimes, ticketing policies, and general theater information to assist customers effectively.
- Stayed informed of current concert offerings, industry trends, to provide knowledgeable recommendations to customers as needed.
- Manage daily box office operations including daytime box office hours, ticket sale, will call/guest list services,
- Keep accurate track of all deposits and bank monies
- Demonstrate leadership and teamwork skills in sometimes complex and challenging "live" situations
Customer Service Manager
Wilkes Bashford
02.2009 - 08.2020
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Fostered culture of continuous improvement, leading to consistently high service standards.
Education
Associate of Arts - Liberal Arts
University of Albuquerque
Albuquerque, NMSkills
- Patience and Empathy
- Reliability and punctuality
- Ticket Sales Management
- Professionalism and Courtesy
- Adaptability and Resilience
- POS System Operation
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Relationship Building
- Self Motivation
Live Music, Dance
Studied Ballet, Tap and Modern Dance
Timeline
Box Office Agent
The Guild Theatre
02.2022 - Current
Customer Service Manager
Wilkes Bashford
02.2009 - 08.2020
Associate of Arts - Liberal Arts
University of Albuquerque
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