Branch Manager
Stanbic Bank Zimbabwe
01.2015
Stanbic Bank Zimbabwe - Portfolio Manager, Personal Banking current.
- Analyze data to identify trends related to products, services, customers and markets served by Personal Banking branches.
- Provide direction to Personal banking on portfolio profitability principles and practices, client pricing, and client commercialization.
- Performance tracking, monitoring and reporting (key metrics,campaigns,etc)
- Identify portfolio threats and opportunities.
Stanbic Bank Zimbabwe - Branch Manager
- Designed sales and service strategies to improve revenue and retention.
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted regular performance reviews for all employees in the branch.
- Resolved escalated customer complaints in a timely manner.
- Organized professional development programs for employees at all levels of the organization.
- Established strong working relationships with external partners such as vendors and suppliers.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
