Bridgitte Chidombwe
Harare
Summary
Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
10
10
years of professional experience
Work History
Portfolio Manager, Personal Banking
Stanbic Bank Zimbabwe
- Analyze data to identify trends related to products, services, customers and markets served by Personal Banking branches
- Provide direction to Personal banking on portfolio profitability principles and practices, client pricing, and client commercialization
- Performance tracking, monitoring and reporting (key metrics, campaigns,etc)
- Identify portfolio threats and opportunities.
Branch Manager
Stanbic Bank Zimbabwe
01.2022
- Designed sales and service strategies to improve revenue and retention
- Developed strategies to increase customer satisfaction and loyalty
- Conducted regular performance reviews for all employees in the branch
- Resolved escalated customer complaints in a timely manner
- Organized professional development programs for employees at all levels of the organization
- Established strong working relationships with external partners such as vendors and suppliers
- Implemented internal control procedures to minimize risk exposure and maximize profitability
- Ensured compliance with established policies, procedures and regulations governing banking operations.
Branch Manager
Stanbic Bank Zimbabwe
01.2015 - Current
Education
Master of Science in Strategic Management (MSCSM) -
Chinhoyi University of Technology
01.2022
BCom in Human Resources Management -
UNISA
01.2018
Diploma in Human Resources Management -
IPMZ
01.2017
Diploma in Humanitarian Aid and Project Management -
CBCA
01.2012
Skills
- Branch Operations
- Relationship Building and management
- Process Improvement
- Excellent communication
- Risk management
- Multi-tasking ability
- Annual performance reviews
- Client Interfacing
- Exposure management
Accomplishments
Awarded a certificate for Fraudstop through Mark of Excellence in 2013
Languages
Shona
English
Placeofbirth
Harare
Maritalstatus
Married
Religion
Christinity
Driverlicense
Class 4
Technologyskills
- Banking Software Applications
- Microsoft Office
- Outlook
- Powerpoint
- Windows
Postaladdress
1429 Muvanga Close, Houghton Park, Harare
Idnumber
63-970354-S-05
Personal Information
- Date of Birth: 06/10/75
- Gender: Female
- Nationality: Zimbabwean
Timeline
Branch Manager
Stanbic Bank Zimbabwe
01.2022
Branch Manager
Stanbic Bank Zimbabwe
01.2015 - Current
Portfolio Manager, Personal Banking
Stanbic Bank Zimbabwe
Master of Science in Strategic Management (MSCSM) -
Chinhoyi University of Technology
BCom in Human Resources Management -
UNISA
Diploma in Human Resources Management -
IPMZ
Diploma in Humanitarian Aid and Project Management -
CBCA
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