Bridney Osaigbovo
Houston,Texas
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Daikin Applied
04.2017 - 08.2023
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
Buyer Specialist
Alcon Manufacturing
03.2014 - 05.2016
- Maintained appropriate inventory levels based on management direction and customer demand.
- Analyzed and reviewed reorder report recommendations for daily and weekly replenishment, making recommendations on product offerings based on consumer data.
- Analyzed bids, troubleshot discrepancies and performed other necessary purchasing functions, managing balanced budget and supporting customer satisfaction.
- Prepared periodic purchasing and supply reports, verifying supply and establishing professional connections with vendor representatives.
- Prepared detailed reports to highlight inventory levels, purchase orders and discrepancies.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Administered purchase order processes and placed orders as requested, streamlining ordering process and receipt organization for future reference.
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
- Designed and implemented process improvements to streamline purchasing process.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
Project Engineer
Shell Petroleum Development
10.2012 - 04.2014
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Determined and scheduled priorities as required to progress engineering work.
- Performed constructability reviews of construction bid documents for coordination purposes.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Reviewed progress controls for project quality assurance.
- Maintained records for each project and engineering discipline.
- Provided technical direction of system development methodologies to improve technical performance.
- Evaluated change order requests in response to out-of-scope work activities.
- Performed complex calculations to analyze and optimize engineering processes.
- Verified construction documentation to meet client requirements and vision.
Education
Bachelor of Science - Mechanical Engineering
Igbenedion University
Okada, Nigeria07.2011
GED -
Our Lady's High School
Delta State,Nigeria07.2006
Skills
- Customer Relationship Management Software (CRM)
- Inter-department collaboration
- Budgeting and reporting
- Personnel training and development
- Effective problem solver
- Effective workflow management
- Telemarketing expertise
- Research and due diligence
- Customer-focused
- Schedule Management
- SAP and ERP system knowledge
- Negotiation expert
- MS Office expert
- Customer Relations
- Technical Support
Timeline
Customer Service Manager
Daikin Applied
04.2017 - 08.2023
Buyer Specialist
Alcon Manufacturing
03.2014 - 05.2016
Project Engineer
Shell Petroleum Development
10.2012 - 04.2014
Bachelor of Science - Mechanical Engineering
Igbenedion University
GED -
Our Lady's High School
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