Brie Fowler
Summary
Experienced healthcare professional adept at managing office operations and improving patient experiences. Proficent in electronic medical records, HIPAA compliance, and team collaboration for streamlined healthcare delivery. Committed to implementing innovative strategies to enhance workflow efficiency and patient satisfaction through strong patient relations and employee training.
Overview
21
21
years of professional experience
Work History
Pre-Admitting Representative
New York Presbyterian Queens
Flushing, NY
11.2015 - Current
- Manage daily operations to ensure efficient office workflow and patient satisfaction.
- Enhanced operational efficiency in outpatient care processes.
- Deliver exceptional customer service, facilitating smooth patient check-ins and addressing concerns.
- Collaborate with staff to optimize resource use, improve patient scheduling, and enhance patient experience.
- Develop training materials for new hires, improving onboarding efficiency across departments.
- Coordinated with multidisciplinary teams to optimize resource allocation and scheduling, ensuring seamless patient care delivery.
- Developed and implemented training materials for new electronic health record systems, improving staff proficiency and workflow.
- Manage patient registrations and insurance verifications, contributing to a notable reduction in billing errors and improved revenue cycle management.
- Optimized pre-admission processes, enhancing patient experience and operational efficiency in outpatient services, leading to reduced wait times.
- Trained across Endoscopy, Pediatrics, Orthopedics, ER, and Pre-Admission.
- Streamlined referral and authorization workflows.
Fitness Coach & Consultant | Project Manager
CURVES | CRUNCH | JENNY CRAIG
Flushing, NY
01.2005 - 11.2015
- Guided clients in achieving fitness goals through personalized assessment and training.
- Boosted client engagement by addressing wellness inquiries promptly and professionally.
- Enhanced member satisfaction by managing front desk operations and recruitment.
- Pioneered engaging fitness classes and personal training sessions, introducing fresh approaches to motivate and challenge.
- Processing new memberships and managing the sign-up system
- Provide tours for prospective clients.
- Managed large-scale data within billing and recall systems.
Dental Receptionist
Elk Dental Associates
New York , NY
01.2004 - 12.2005
- Greeted and welcomed guests in person.
- Schedule appointments for patients efficiently
- Managed billing, recall system, and daily bank deposits
Education
Master of Healthcare Administration -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
MANCHESTER, NH01.2026
Bachelor of Science - Healthcare Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
MANCHESTER, NHSkills
- Customer Service Excellence
- Commitment to Patient Care
- Collaborative Team Member
- Quality Assurance
- Project Management
- Time Management
- Analytical Problem Solving
- Detail-Oriented Approach
- Skilled in Patient Data Management Using EMR
- Proficient in HIPAA Confidentiality and Compliance
- Template Design for Scheduling
- Response Tracking and Data Reporting
- Staff Training and Team Development
- Proficient in MS Office
- Epic Application Proficiency
- Facilitated Claims Submission
- Improved Efficiency in Workqueue Error Corrections
Timeline
Pre-Admitting Representative
New York Presbyterian Queens
11.2015 - Current
Fitness Coach & Consultant | Project Manager
CURVES | CRUNCH | JENNY CRAIG
01.2005 - 11.2015
Dental Receptionist
Elk Dental Associates
01.2004 - 12.2005
Master of Healthcare Administration -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Bachelor of Science - Healthcare Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
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