Brie Gallegos
Lakewood,CO
Summary
Experienced professional with over fifteen years in customer service and healthcare. Recognized for reliability, organization, and exceptional proficiency in managing multiple tasks. Proven track record of delivering outstanding results exceeding expectations. Team-oriented leader skilled at guiding diverse teams to meet client needs. Eager to advance career in a position offering growth and professional development opportunities.
Overview
11
11
years of professional experience
Work History
Program Coordinator II
CASA of Yavapai County
04.2024 - Current
- Under minimal supervision, managed and supported the daily operations of multiple juvenile dependency programs, including the Court Appointed Special Advocate (CASA) program, Family Treatment Court, Court Improvement Program, and related services.
- Conducted screenings of dependency cases for 25+ CASA volunteer assignments and program eligibility.
- Reviewed and edited volunteer court reports, performed annual performance assessments, and provided ongoing supervision and support to active volunteers.
- Developed recruitment and retention plans to strength the advocacy program.
- Facilitated Preliminary Protective Hearings and mediations including dependency and severance
- Participated in administrative meetings and required trainings by county and state agencies.
- Attended clinical staffing sessions, Foster Care Review Board meetings, model court conferences, and judicial hearings, both with and without volunteer representation.
- Actively coordinated community and court based events including biannual adoption days, biannual volunteer appreciations, and recruitment events.
Family Involvement Specialist
Polara Health
07.2021 - 03.2024
- Provided outpatient and home-based services that included case management, play therapy, and individual and family support.
- Attended court hearings to provide Behavioral Health insight and community coordination.
- Managed multi-problem families while maintaining appropriate respect for varied cultures, backgrounds, lifestyles, and ethnicities.
- Facilitated child and family team meetings that involved many outside agencies including state and legal representatives.
- Lead facilitator for Trauma-Informed Parenting, CBT based skills group for early childhood development, and behavioral health skills training and development group for preschool ages 2-4.
- Assisted in the training of new staff, provided support for case managers and FIS, and collaboration with therapist for coordination of care.
- Chair for staff morale committee.
- Responded to Rapid Removal reports which included providing in-home intake for children removed and placed in foster care by DCS.
Caregiver
Caring Presence
11.2019 - 07.2023
- Provided case management in home care that included house making, medicine reminders, meal preparation, transportation, and companionship.
- Encouraged independence with skills training and vocation rehabilitation.
- Maintained accurate timekeeping and documentation to meet state standards and insurance specifications.
- Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
Health Information Management & Billing Specialist
Polara Health
11.2014 - 07.2021
- Working remotely, compiled and gathered secure, protected health information to share with outside facilities and Clients.
- Maintained HIPAA and CFR 42 Part 2 compliance.
- Solved record backlog by implementing new tracking and request organization standards, bringing the department back into compliance.
- Established relationship with outside facilities to provide documentation within a timely manner for ongoing requests.
- Lead trainer for the department and company regarding releases of information and HIPAA protected documents.
- Worked with a clearinghouse to process claims.
- Completed audits and true up evaluation projects that involved constant communication with insurances, patients, and our clearinghouse.
- Collected past due balances from clients, established repayment plans, and sent accounts to collections.
- Established better workflow procedures from one department to another to speed up information exchange.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ09.2021
Associate of Science - Medical Billing And Coding
Colorado Technical University Online
Denver, CO01.2011
Skills
- Comprehensive case coordination
- Client-focused care
- Team supervision
- Medical Terminology
- Training facilitation
- Program design and implementation
- Motivational Interviewing
- Coordinating events
- Proficient with all Microsoft 365 applications, Sharepoint included
- Volunteer management
Professional Affiliations, Certifications
- CPR and First Aid Certified
- Level One Fingerprint Clearance Card
- Trained Mediator in the state of AZ
- Trust Based Relational Intervention certified
Timeline
Program Coordinator II
CASA of Yavapai County
04.2024 - Current
Family Involvement Specialist
Polara Health
07.2021 - 03.2024
Caregiver
Caring Presence
11.2019 - 07.2023
Health Information Management & Billing Specialist
Polara Health
11.2014 - 07.2021
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Medical Billing And Coding
Colorado Technical University Online
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