Proven team player with a track record of enhancing customer satisfaction and streamlining operations at Schlitterbahn. Excels in cleanliness and food safety, demonstrating strong work ethic and efficiency. Increased repeat business through exceptional service, leveraging cash management and interpersonal skills for optimal results.
Overview
2
2
years of professional experience
Work History
Line Worker and Server
Schlitterbahn
04.2024 - 09.2024
Assisted management in maintaining inventory levels, reducing waste and optimizing overall restaurant operations.
Developed strong relationships with patrons by attentively listening to their needs and providing personalized recommendations.
Delivered exceptional customer service as a Server, leading to increased guest satisfaction and repeat business.
Successfully met tight deadlines by efficiently coordinating with team members to ensure timely completion of tasks in a high-pressure environment.
Trained new staff members on restaurant policies and procedures, contributing to an efficient and cohesive team dynamic.
Team Member
Whataburger
06.2023 - 08.2024
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Operated register to process payments and collect cash payment for order totals.
Contributed to team success by completing jobs quickly and accurately.
Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Bakery Worker
Crumbl Cookies
12.2022 - 04.2023
Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Restaurant Team Member
Freddy's Frozen Custard & Steakburgers
05.2022 - 11.2022
Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Demonstrated knowledge of menu items and corresponding ingredients.
Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.