Summary
Overview
Work History
Education
Skills
Timeline
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Brieana Robles

Lubbock,Texas

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

6
6
years of professional experience

Work History

Front End Team Lead

Walmart
05.2023 - 06.2023
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Self Checkout Host

Walmart
08.2017 - 05.2023
  • Engaged with customers and offered assistance upon entry into store.
  • Learned duties for various positions and provided backup at key times.
  • Assisted customers with self-checkout machine operations.
  • Diagnosed issues with self-checkout machines and manually processed transactions.
  • Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.

Education

High School Diploma -

Lubbock High School
Lubbock, TX
05.2017

Skills

  • Administrative Skills
  • Delegation and Supervision
  • Efficient Service
  • Handling Complaints
  • Delivery Schedules

Timeline

Front End Team Lead

Walmart
05.2023 - 06.2023

Self Checkout Host

Walmart
08.2017 - 05.2023

High School Diploma -

Lubbock High School

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Brieana Robles