Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Brieana Thompson

Fort Worth,TX

Summary

Risk management specialist with 10 years of claims industry experience. Proven track record in effectively addressing customer and company needs through a balanced and meticulous approach to claims management. Highly attentive to detail, adept at identifying potential risks, and offering practical solutions. Possesses comprehensive insurance knowledge and extensive expertise in asset protection, including a deep understanding of shrink and interview investigation techniques. Excels in comprehensive supervision and surveillance with sharp observation skills and intuitive leadership abilities.

Overview

12
12
years of professional experience

Work History

Risk Management Specialist

Yesway
07.2021 - Current
  • Assisted in administering Yesway’s risk management programs including, Workers Compensation General Liability, Property, Cyber, UST, and other related lines of insurance.
  • Oversaw claims management program for General Liability, Auto, and Workers Compensation, in coordination with outside third-party loss personnel, attorneys, and brokers.
  • Reviewed and analyzed contracts to recommend and verify appropriate insurance coverage for exposure on casualty and property policies.
  • Prepared and engaged in insurance renewal applications, and maintained required schedules for insurance policies.
  • Conducted detailed investigations into potential subrogation opportunities, recovering funds owed to the company from at-fault parties, recovering over $250k in damages.
  • Investigated and responded to all OSHA complaints.
  • Conducted facility inspections while working with onsite management to resolve findings.
  • Oversaw Fleet Management Program.
  • Coordinated activities of the Risk Management Committee, including organizing meetings, presenting, training, record keeping, agendas and minutes.
  • Administered and maintained certificates of insurance.
  • Collaborated with IT to implement internal incident reporting platform.
  • Reviewed legal contracts to ensure compliance and accuracy regarding insurance requirements.
  • Reduced injuries company wide with the development and implementation of robust safety programs and policies.
  • Developed and enforced strict safety protocols, significantly lowering number of workplace injuries.
  • Serve as the primary point of contact for administrative inquiries, from internal and external parties, related to risk management and Safety operations.

Senior Claims Representative

Chubb
04.2018 - 07.2021
  • Handled complex WC, Non- Subscriber and General Liability claims for various employers including Ardent Health Services, McLane, Wells Fargo, ABM, and Walmart.
  • Completed recorded statements, communicated with employers and medical professionals to determine claim determinations.
  • Managed extended lost time claims, cases requiring extensive medical evaluation to determine if treatment is necessary, out of plan settlements, and dismemberment benefits.
  • Managed a caseload of 80-120 claims per month and closed an average of 30 claims per month.
  • Maintained professional All-Lines Texas Insurance License via continued education.

Claims Specialist

CorVel
06.2017 - 04.2018
  • Train, manage and implement company policies and claims system.
  • Managed Complex Non-Subscriber claims for various employers including Kirkland’s, O’Reilly, and Pep Boys.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.

Senior Claims Representative

Sedgwick CMS
09.2016 - 06.2017
  • Handled Complex Workers Compensation and Non Subscriber claims for Wells Fargo and Macy’s.
  • Conducted investigations on complicated mid- and high-exposure claims.
  • Recommended and set reserves based on expected payouts with a claim authority of $75k
  • Selected and managed vendors involved in investigations, including expert witnesses, surveillance companies and Nurse Case Managers.
  • Collaborated with legal department on high level claims.
  • Maintained confidentiality of patients PI, , records and health statuses.

Asset Protection Manager

Walmart
12.2012 - 09.2016
  • Oversaw internal and external shoplifter apprehension and detention.
  • Controlled reduction of loss inventory by protecting company assets utilizing security devices.
  • Composed reports for internal and external crime, burglaries and theft.
  • Increased apprehensions by 79% and apprehension dollars by $500,000 by motivating and coaching direct reports for optimum productivity and performance.
  • Reduced shrink from 2.5% to .07% through thorough training of loss prevention staff and meticulous reviews of company documents.
  • Represented Walmart in court proceedings and investigations.
  • Performed thorough cash audits and deposit investigations.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.

Education

High School Diploma -

Valley High School
Sacramento, CA
06.2009

Skills

  • Risk Management
  • Investigative Expertise
  • Workers Compensation, General Liability, Auto Claims Expertise
  • Proficient in Managing High-Exposure Claims
  • Understanding Legal Guidelines
  • Strategic Account Oversight
  • OSHA
  • Safety Protocol Implementation
  • Interview Techniques
  • Employee safety
  • Claims management
  • Mediation
  • Negotiation

Timeline

Risk Management Specialist

Yesway
07.2021 - Current

Senior Claims Representative

Chubb
04.2018 - 07.2021

Claims Specialist

CorVel
06.2017 - 04.2018

Senior Claims Representative

Sedgwick CMS
09.2016 - 06.2017

Asset Protection Manager

Walmart
12.2012 - 09.2016

High School Diploma -

Valley High School

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Brieana Thompson