Brieana Wilhite
Memphis,TN
Summary
Well-qualified and hard working customer service professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Red Hook Cajun Seafood & Bar
12.2023 - 07.2024
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Server
Boardwalk Bar & Arcade
07.2023 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Picasso’s Lounge
04.2022 - 04.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Contributed to inventory management by monitoring stock levels.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Server/Bartender
The Juicy Crab
09.2022 - 12.2022
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Sales Associate
Rainbow Clothing Store
06.2021 - 09.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
Sales Associate
HomeGoods
12.2020 - 04.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Forever 21
02.2020 - 09.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
Cashier
Kroger
02.2020 - 05.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Memphis Business Academy
Memphis05-2019
Skills
- Problem-solving skills
- Teamwork and collaboration
- Exceptional customer service
- Sales strategies
- Patience and empathy
- Time management skills
- Money handling
- Product knowledge
- Attention to detail
- Strategic planning
- Strong negotiation
- Training and mentoring
- Recruitment and marketing techniques
- Creative and adaptable
Timeline
Server/Bartender
Red Hook Cajun Seafood & Bar
12.2023 - 07.2024
Server
Boardwalk Bar & Arcade
07.2023 - 11.2023
Server/Bartender
The Juicy Crab
09.2022 - 12.2022
Server
Picasso’s Lounge
04.2022 - 04.2023
Sales Associate
Rainbow Clothing Store
06.2021 - 09.2021
Sales Associate
HomeGoods
12.2020 - 04.2021
Sales Associate
Forever 21
02.2020 - 09.2020
Cashier
Kroger
02.2020 - 05.2020
High School Diploma -
Memphis Business Academy