Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brieann Ellis

El Paso,TX

Summary

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.

Overview

15
15
years of professional experience

Work History

Collection Manager

WSFCU
02.2019 - Current
  • Ensure the department is well maintained, efficiently operated, and properly staffed.
  • Establish and maintain effective collection practices in accordance with the credit union’s policy and procedure.
  • Ensure weekly report is created for Collectors so they can work delinquent accounts.
  • Responsible for accurate record keeping dealing with vehicles in liquidation and total loss vehicles and bankruptcy.
  • Responsible for the proper repossession of collateral in accordance with credit union policy and applicable laws.
  • Responsible for spot checking employees work to ensure they are doing their jobs correctly, if errors are found then coaching takes place so in the future errors won’t be made.
  • Provide and coordinate on-going training for collection personnel to ensure proper procedures are followed and updated as required; disseminates necessary information to ensure proper performance.
  • Reach out to members directly via phone, email or typed out letter making them away of their account status.
  • Skip tracing
  • De-escalate situations where the member is upset for various reasons.
  • Setting a new payment plan for members who are having a difficult time making payments.
  • Work with independent auditors and credit unions examiners, responsible for corrections of exception items identified during NCUA examinations, supervisory committee audits and any other audits.

Collection Asst Manager

WSFCU
08.2018 - 02.2019
  • Assisted in maintaining efficiently in collections operation by fostering an environment that attracts and retains competent staff.
  • Aided in establishing and maintaining effective collection practices in accordance with the credit union’s policy and procedure.
  • Worked a set of account that were delinquent, required to collect payment from every account, every month.
  • Reinforced the monitoring in the collection department of delinquent loans by risk category.
  • Assisted in ensuring collateral protection insurance is provided on all vehicle loans by working the weekly report.
  • Assisted Collectors in any aspect of collecting where help was needed.
  • Complied with all federal, state and organizational procedures and processes including BSA, Patriot Act, OFAC and robbery procedures.

Collection Officer

WSFCU
03.2018 - 08.2018
  • Actively worked collection queue on delinquent accounts.
  • Reviewed assigned delinquent accounts with collection manager daily.
  • Notified co-signer/s of delinquent account status.
  • Maintained proper follow-up on all delinquent loans to determine approximate action.
  • Knowledge of regulations and compliance, as it applies to collections.
  • Assisted collection manager with extensions, rewrites, hardship accounts, problem collection accounts, repossessions and adjustments.
  • Knowledge of credit union security procedures.
  • Made outside collections calls in the field assigned by assistant manager and manager.
  • Complied with all federal, state and organizational procedures and processes including BSA, Patriot Act, OFAC and robbery procedures.

Account officer- Call Center

WSFCU
10.2017 - 03.2018
  • Served membership by providing service and information in a courteous and efficient manner by telephone and/or electronic correspondence for various account types, to include savings, checking, certificates, IRA’s, and loans.
  • Performed account verifications.
  • Performed effective communication and sales skills, identify member needs and offer credit union products which best for those needs.
  • Processed stop payments on share draft accounts.
  • Assisted members with basic questions regarding loan accounts.
  • Executed loan transactions in accordance with direction and approved loan policy.
  • Prepare permit to transport form and release of loan documents, as needed.
  • Knowledge of regulations and compliance as it applies to member service and loans.
  • Knowledge of credit union security procedures; immediately notices department manager of any irregularities.

OFFICE ASSISTANT

FOOD LION
02.2011 - 06.2017
  • Supervised cashiers during shift, made sure customers were giving exceptional customer service, ran customer service desk and a cash register when needed.
  • Before opening shift made sure all tills were loaned to cash registers, loaned money to cash registers, counted deposit deliveries from bank, and assigned cashier to a register for their shift.
  • When closing made sure all tills balanced out, made sure paperwork was printed out for the morning shift, made sure the safe was balanced, pulled paperwork from Western Union machine and from Money Order machine.
  • Supervised the front end of the store to ensure everyone was working and all areas were taken care of in a timely manner.

Education

Bachelor of Science - Sports Management

CAMPBELL UNIVERSITY
Buies Creek, NC

Skills

  • Risk assessment capabilities
  • Past due balance management
  • Customer service management
  • Exceptional organization
  • Staff training
  • Policy enforcement
  • Conducting investigations
  • Conflict resolution techniques
  • Empathy and tactfulness
  • Department management
  • Payment acceptance
  • Team leadership experience
  • Call escalation
  • Collections tracking
  • Strong communication
  • Patience and persistence

Timeline

Collection Manager

WSFCU
02.2019 - Current

Collection Asst Manager

WSFCU
08.2018 - 02.2019

Collection Officer

WSFCU
03.2018 - 08.2018

Account officer- Call Center

WSFCU
10.2017 - 03.2018

OFFICE ASSISTANT

FOOD LION
02.2011 - 06.2017

Bachelor of Science - Sports Management

CAMPBELL UNIVERSITY

Similar Profiles

CREATE PROFILE
Brieann Ellis