Brieanna Deberry
Westland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Personal Loan Specialist
OneMain Financial
10.2021 - Current
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Coordinated closely with underwriters to ensure accurate documentation and expedited processing times for each application.
- Utilized advanced software tools to efficiently manage client data and monitor performance metrics across the portfolio of loans handled.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Processed loan applications and monitored progress from start to finish.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Assistant Manager
Advanced American Financial
03.2017 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Manager
Payless Shoes
02.2013 - 02.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
John Glenn High School
Westland, MI06.2014
Skills
- Loan structuring
- Risk evaluation
- Banking knowledge
- Goal-Oriented
- Collections experience
- Customer Relations
- Income Evaluation
- Complaint Handling
- Staff Management
- Loan Origination
- Loan Closing
- Debt management
Timeline
Personal Loan Specialist
OneMain Financial
10.2021 - Current
Assistant Manager
Advanced American Financial
03.2017 - 10.2021
Manager
Payless Shoes
02.2013 - 02.2017
High School Diploma -
John Glenn High School
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