Summary
Overview
Work History
Education
Skills
Timeline
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Brieanna Gant

Dallas,TX

Summary

Adept at leveraging expertise in customer service and insurance verification, honed at AmerisourceBergen, to deliver top-tier results in patient care coordination and benefits management. Excel in utilizing Microsoft Office and remote access software, achieving a significant increase in patient satisfaction through efficient process improvements and compassionate communication. Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Benefit Verification Specialist

Amgen
03.2023 - Current
  • • The Benefits Verification Specialist facilitates access to cutting-edge therapies, enhancing the health and quality of life for individuals combating treatable illnesses. This position entails regular interaction with payers to secure financial aid or reimbursement avenues. Proficiency in understanding and navigating intricate benefit programs and the ever-evolving payer environment nationwide is essential.
    • Job Responsibilities:
    • Inputting data into the company's CRM system for patient enrollment.
    • Conducting benefits verification by reviewing patient and insurance information, resolving any missing details internally.
    • Verifying benefits for assigned patients, including copays, coinsurance, and prior authorization.
    • Tagging clinical documents and promptly reporting adverse events in line with safety policies.
    • Monitoring and documenting potential delays, implementing process improvements.
    • Supporting new initiatives and process enhancements as needed.
    • Adhering to government regulations and company policies.
    • Maintaining positive relationships with customers through effective communication.
    • Adapting to various plan designs and call types.
    Critical Success Factors:
    • Providing high-quality, compassionate customer service.
    • Utilizing innovative technology while ensuring data integrity.
    • Demonstrating strong problem-solving abilities.
    • Commitment to continuous learning and improvement.
    • Effective communication skills tailored to the audience.

Patient Care Coordinator

Texas Back Institute
02.2022 - 03.2023
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.

Insurance Verification Specialist

AmerisourceBergen
11.2019 - 02.2022
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.


Sales Agent/Customer Service

Frontier Communications
08.2018 - 11.2019
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Explained features and advantages of products or services to promote sales.
  • Increased sales revenue by consistently meeting and exceeding sales targets.

Direct Support Professional Caregiver

Rescare
09.2016 - 08.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Cashier

Home Depot
10.2015 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

No Degree - Nursing

Ivy Tech Community College of Indiana
Indianapolis, IN

High School Diploma -

Southside High School
Fort Wayne, IN
05.2015

Skills

    Call Center, Customer Service

    Sales

    Environmental Services

    Insurance Verification

    Medical Coding

    Data entry (3 years)

    Remote access software

    Documentation review

    Medical terminology

    Customer service

    Cold calling

    Documentation review

    CPT coding

    Insurance verification

    Communication skills

    Typing

    Data entry

    Microsoft Office

    Microsoft Outlook

Timeline

Benefit Verification Specialist

Amgen
03.2023 - Current

Patient Care Coordinator

Texas Back Institute
02.2022 - 03.2023

Insurance Verification Specialist

AmerisourceBergen
11.2019 - 02.2022

Sales Agent/Customer Service

Frontier Communications
08.2018 - 11.2019

Direct Support Professional Caregiver

Rescare
09.2016 - 08.2018

Cashier

Home Depot
10.2015 - 08.2018

No Degree - Nursing

Ivy Tech Community College of Indiana

High School Diploma -

Southside High School

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Brieanna Gant