Brieanna Houk
Jacksonville,FL
Summary
A position where my customer service and organizational skills will be an asset to the company.
Overview
10
10
years of professional experience
Work History
Property Manager
RangeWater Realestate
01.2022 - Current
- Manages Lease up Community of 291 units with a staff of 6 employees.- Cadence at Nocatee Ponte Vedra, FL
- Bi Weekly call updates with ownership to go over progress of homes being built, occupancy and traffic statistics as well as renewal percentages being obtained
- Travel to other properties to help train and assist when needed as a mentor for the company
- Train employees on work flows and policies / procedures
- Oversees and works with the Maintenance Manager on a daily and weekly basis of the performance of apartments being made ready, exterior jobs being scheduled and completed with vendors, Work orders being performed and completed
- Oversees and works with the leasing representative to organize resident events, formulate marketing plans for the month to increase and maintain 95% and above occupancy, create the leasing schedule monthly and set goals for the month
- Oversees and manages Delinquency, Collections, Resident Relations, Resident Events, Marketing schedules, Leasing Goals set, projects on site from start to finish
- Evictions and Stipulations
- Process and submit weekly Invoices for expenses
- Execute a monthly Budget Variance report breaking down the prior months expenses and reasons for any overages
- Performing bi-weekly Payroll for employees
- Searching and onboarding new vendors
- Conduct weekly and monthly staff meetings
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Property Manager
S2 Residential
03.2020 - 09.2021
- Manages an apartment complex of 616 Units with a staff of 18 employees
- Train employees on work flows and policies / procedures
- Oversees and works with the Maintenance Manager on a daily and weekly basis of the performance of apartments being made ready, exterior jobs being scheduled and completed with vendors, Work orders being performed and completed
- Oversees and works with the Leasing Manager to organize resident events, formulate marketing plans for the month to increase and maintain 95% and above occupancy, create the leasing schedule monthly and set goals for the month
- Walks the property weekly to check for any areas that need addressing, making sure models are being maintained properly, curb appeal and tour path looks good
- Oversees and manages Delinquency, Collections, Resident Relations, Resident Events, Marketing schedules, Leasing Goals set, projects on site from start to finish
- Evictions and Stipulations
- Process and submit weekly Invoices for expenses
- Execute a monthly Budget Variance report breaking down the prior months expenses and reasons for any overages
- Performing bi-weekly Payroll for employees
- Searching and onboarding new vendors
- Conduct weekly and monthly staff meetings
Property Manager
St Johns Properties
08.2019 - 03.2020
- Oversees and tracks the Resident Relations Team performance on a day-to-day basis for Collections, Work Orders, Move-Outs and Maintenance
- Oversees and tracks the Inspection Team performance on a day-to-day basis for Productivity Metrics and Billing
- Oversees and tracks the Turnover Team performance on a day-to-day basis for Scopes, Jobs Open, Projects Aging and Vendor Assignments
- Monitor and control expenses related to work orders
- Auditing and assigning daily workflows to teams and delegating work assignments
- Training team members on workflows and procedures
- Priority Tenant Issues and Work Orders
- Eviction Referrals & Stipulations.
Leasing Agent/ Leasing Manager
Harbor Group Management
11.2014 - 07.2019
- Greet Guests/ Residents/ Future prospects in a kind and friendly manner
- Go over unit availability and pricing with prospects who are in the market to rent
- Conduct weekly reports for the Property Manager: Property Activity Report, Weekly Market Survey ( LRO), Rent and Policy reflecting the change over the past week for rent amounts, vacant and notice rented units etc
- Every week I set goals for the leasing agents to obtain as well as monthly goals; if goals are met some months there are incentives for their hard work ( gift cards, extra bonus Etc.)
- Conduct weekly marketing to local businesses and competitive properties
- Assist APM with Posting rent when needed
- Assist PM with creating resident events
- Formulate and complete a monthly bonus worksheet for the leasing office that I sent over to the RM end of month
- Complete the Level of Efforts report that goes over all monthly activity the property had: resident events, marketing information regarding businesses the leasing team sought out, website accuracy; correct info about our property on all sites marketing Avia, traffic-tours coming in, leases, goals met, concerns, achievements
- Formulating renewals, calling renewals, scheduling, and signing renewals with our residents as well as updating the renewal work sheet daily for the PM
- Putting in Notice of Intent to Vacate forms and calculating their prorated rent amounts
- Drawing up and sending out infractions to any resident that is in violation of their lease
- Drawing up and sending out 7 days to cures to any resident that hasn't complied with their lease agreement
- Helping my leasing agents when they are busy with other guests by signing leases with their prospects and help doing walk throughs
- Helping residents that currently live on site with any issues they may have by putting in work order requests as well as following up to make sure the work was completed
- Check all leasing files to make sure everything is in order, signed, monies turned in, proof of insurance, income, and credit scoring results in file before submitting to the PM
- Checking leasing agents proof of income and welcome home letters for accuracy
- Every Friday I go on a pricing call with the Property Manager discussing weekly activity, pricing concerns and upcoming events with other properties and Corporate office.
Education
High school diploma -
Pinellas Park High School
Clearwater, FL01.2024
Skills
- Property management
- Administrative experience
- Microsoft Excel
- Management
- Property leasing
- OneSite
- Project management
Timeline
Property Manager
RangeWater Realestate
01.2022 - Current
Property Manager
S2 Residential
03.2020 - 09.2021
Property Manager
St Johns Properties
08.2019 - 03.2020
Leasing Agent/ Leasing Manager
Harbor Group Management
11.2014 - 07.2019
High school diploma -
Pinellas Park High School
Personal Information
Title: Property Manager
Personal Information
Title: Property Manager
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