Brie Anna Uribe

Manage high call volume of incoming calls. Identify and assess customers needs to achieve satisfaction and resolution. Build sustainable relationships and trust with the customers through open and interactive communication. Maintain high level of professionalism when working with customers through their technical difficulties with their cell phones and claims.

• Provided technical support for users experiencing hardware or software issues.
• Trained end users on how to use new systems and technologies effectively.
• Performed troubleshooting to diagnose and resolve complex technical problems.

Assist with evaluating and resolving service inquiries from clients across different platforms. Effectively use various computer systems to complete assigned task and address account inquiries. Work with customers to resolve complaints, and process payment orders and provide information about the organizations products and services.

• Developed strong relationships with customers by providing personalized assistance and support.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Maintained a high level of professionalism when dealing with difficult customers.

Maintain company standards of all merchandise presentation, sales and cashier. Maintain a clean store and backroom organization. Assist customers by providing them with current products or services. Ensure product tag and label pricing are accurate and marking down merchandise when necessary. Perform routine inventory counts and submit reports to store manager.

• Processed transactions using a point-of-sale system.
• Maintained cleanliness of store environment including floors, windows, displays.
• Maintained up-to-date knowledge of store merchandise and policies.
• Greeted customers and provided exceptional customer service.

Handling high call volume for customer with needs of billing errors, service change request and basic tech-support. Delivering exceptional customer service by responding to inquiries and resolving complaints in a timely manner.

• Documented all activities related to technical support including processes, updates, changes made.
• Conducted research into product-related issues, identified solutions, and provided accurate information to customers.

Responsible for supporting commercial and business accounts. Process ticket orders for customers and handling outbound calls when needed. Provide appropriate solutions for customers and follow up to resolve any additional issues.

• Performed data entry tasks, including entering customer and account information into databases.
• Reviewed documents for accuracy and completeness.
• Monitored and updated customer accounts on a daily basis.

Responsible for processing, communicating and tracking prescription request and prior authorizations. Accountable for supporting and managing calls between the pharmacy, physicians and patients.

• Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
• Conducted quality assurance reviews of medication orders for accuracy.
• Maintained accurate records of all transactions, including refills and new prescriptions.