A skilled Manager with ten years of extensive experience in management, full cycle recruitment, and general HR. Committed to maximizing internal customer satisfaction, I am an efficient and hardworking professional. I have a proven track record of reversing declining trends by implementing system overhauls, process improvements, and impactful training programs.
Overview
15
15
years of professional experience
Work History
Talent Acquisition Specialist
Yadav enterprises -Jack in the Box
05.2022 - 12.2024
Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
Sourced and screened candidates for Type roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
Actively contributed to establishing a diverse and inclusive workplace by implementing targeted recruitment initiatives aimed at underrepresented groups.
Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing timetoproductivity.
Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
Improved interview processes through the development and implementation of structured interview guides tailored to each role''s unique requirements.
Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
Created and delivered HR training sessions to staff, managers and executives.
Developed and monitored employee recognition programs.
Developed and implemented onboarding and orientation programs for new employees.
Designed and led training sessions for hiring managers on interview techniques and bias awareness to improve interview processes.
Managed complex candidate negotiations to ensure offers were competitive and met candidate expectations.
Enhanced team collaboration by introducing recruitment software that streamlined communication and task allocation among team members.
Spearheaded diversity recruiting initiatives, resulting in more diverse and inclusive workplace.
Conducted exit interviews to gather feedback for continuous improvement in talent acquisition strategies.
HR Operations Recruiter
Saladinos
12.2021 - 05.2022
Organized and led staff orientation programs and training to promote collaboration
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
Worked as effective team member while contributing to local and regional HR projects
Retained 100% protocol on management tools and procedural accuracy
Reduced process lags by accurately managing confidential records for staff members
Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs
Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
Department Manager
WinCo Foods
08.2016 - 12.2021
Set, enforced and optimized internal policies to maintain responsiveness to demands
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings from 82% to 100% secret shopper rating
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness resulting in 65% increase in sushi sales
Communicated with managers of other departments to maintain transparency
Developed empowering employee culture focused on equipping employees to independently meet customer needs
Devised processes to boost long-term business success and increase profit levels
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
Analyzed and interpreted store trends to facilitate planning
Assistant Manager
Game Stop
05.2014 - 12.2016
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
Established and optimized schedules to keep coverage and service in line with forecasted demands
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Reviewed sales and gross profit reports to determine options for increasing market growth
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
Reduced financial discrepancies by monitoring credit card sales and deposits
Increased sales revenues by promoting complementary products and educating customers about store promotions
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Increased sales by driving operational efficiencies and building excellent customer rapport
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
Mentored sales team in applying effective sales techniques and delivering top-notch customer service
Assistant General Manager of Operations
Jamba Juice
06.2012 - 05.2014
Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
Enhanced employee management by developing schedules, tracking time and administering payroll
Created innovative marketing and advertising campaigns to promote restaurant promotional offers and increase brand awareness
Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies
Controlled spending on overhead and equipment by devising and executing cost-management procedures
Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness
Monitored employee productivity and optimized procedures to reduce costs
Taught employees how to collaborate on daily job tasks and achieve service targets
Coordinated with General Manager in different operational issues and promotional activities
Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in 4% decrease in waste
Training Specialist
California Sun Centers
01.2010 - 10.2012
Conducted orientation sessions to assess skill levels and areas of strength and weakness
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
Produced practice exams, exercises and interactive videos and converted older instructional materials from print to digital
Traveled to client locations to conduct training classes
Assessed skill gaps for employees in sales department and developed training courses to meet identified needs
Demonstrated proper operation and servicing of Tanning equipment
Trained and mentored new personnel hired to fulfill various roles
Documented participation and evaluated learning for each participant