Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Brieanna Svendsen

Brieanna Svendsen

Chicago ,IL

Summary




EXECUTIVE SUMMARY


My experience with Frontier Airlines helped me learn and excel in all facets of Flight Attendant training. I am a Customer-driven Flight Attendant with dynamic safety and service skills along with emergency management and clear communication. I am highly effective in diffusing volatile passenger situations. I am known for best-in-class customer service and top-notch friendliness. Accomplished Flight Attendant in the commercial airline industry. Highly skilled in responding to emergency situations and remaining calm under pressure. Dedicated to exceptional customer service.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Flight Attendant

Frontier Airlines
02.2024 - Current
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured safety and comfort of customers onboard aircraft.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Assisted passengers in boarding and deplaning aircraft.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Advised passengers of flight regulations to maximize safety and security.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Used excellent customer service skills in addressing passengers' needs.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Responded to passenger emergencies to provide first aid.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Offered personalized assistance to children, elderly and passengers with special needs.

Forensic Phlebotomist Supervisor

California Forensic Phlebotomy
10.2020 - 06.2022
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Conducted venipuncture and other CT procedures.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Packaged and shipped specimens to central lab daily.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained database systems to track and analyze operational data.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in quality assurance and competency assessment initiatives.
  • Evaluated customer needs and feedback to drive product and service improvements.

Security Guard

One Shield Security Services
  • Completed Bureau of Security Investigations Live Scan and received California Certified Guard Card.
  • Completed 30-hour Powers to Arrest course.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked and verified photo identification prior to granting facility access.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Managed emergencies and security threats.
  • De-escalated disputes or conflicts that arose on patrol.
  • Remained proactive and ensured a commitment of safety.
  • Responsible for observing and writing detailed daily reports, and documenting suspicious/illegal activity and incidents while duty.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Machine Operator

Swanky Badger Engraving
01.2020 - 06.2020
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Complied with company and OSHA safety rules and regulations.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.

Education

High School Diploma -

Fallbrook High School
Fallbrook, CA

Skills

  • Safety Protocol Compliance
  • Excellent customer service
  • Expertise in FAA Standards
  • Effective communication skills
  • Observational Awareness
  • Dispute Resolution
  • Emergency situations management
  • Collaborative Teamwork
  • Adaptability and flexibility
  • Comprehensive Report Creation
  • Regulatory Compliance Management
  • Relationship management
  • Detail-Oriented
  • Experienced in Adult AED and CPR Training

Certification

  • FAA Flight Attendant Certificate
  • First Aid, CPR, and AED Certification
  • Emergency Evacuation Procedures Training Certification


Timeline

Flight Attendant

Frontier Airlines
02.2024 - Current

Forensic Phlebotomist Supervisor

California Forensic Phlebotomy
10.2020 - 06.2022

Machine Operator

Swanky Badger Engraving
01.2020 - 06.2020

Security Guard

One Shield Security Services

High School Diploma -

Fallbrook High School

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Brieanna Svendsen