Brie’Auna Smith-El
South Bend,IN
Summary
Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities, adaptability to changing demands, and demonstrated ability to leverage problem-solving skills and deliver impactful solutions to complex issues. Effective collaborator focused on achieving results and supporting organizational goals.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Legacy Varin Property Management
09.2022 - Current
- Coordinate move-in and move-out procedures while maintaining compliance with State and Federal laws pertaining to fair housing and tenant-landlord laws
- Facilitated tenant screenings and lease signings, ensuring compliance with property regulations.
- Developed marketing strategies to enhance property visibility and attract prospective tenants.
- Conducted property tours, highlighting key features to prospective renters and addressing inquiries effectively.
- Managed lease administration processes, ensuring accuracy in documentation and timely renewals.
- Established strong relationships with residents, resolving issues efficiently to enhance tenant satisfaction.
- Collaborated with maintenance teams to coordinate timely repairs and upkeep of properties.
- Managed contractor relationships, including scheduling, invoicing, and payment collection.
- Trained new leasing consultants on best practices and company policies for effective operations.
- Managed rent collection and processing, ensuring timely and accurate payment processing.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Patient Coordinator
Stanton Optical
01.2021 - 06.2022
- Conduct pre exam using tonometer, autorefractor, and DRS
- Teach first time contact wearers how to properly put in and remove contacts
- Coordinated patient scheduling and intake to optimize appointment flow and reduce wait times by moving patients as needed.
- Managed medical records using electronic health record systems, ensuring accuracy and confidentiality.
- Assisted with insurance verification and benefits explanation, enhancing overall service experience.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and properly assist patients.
- Coordinated referrals to specialists as needed, following up with patients.
- Managed confidential patient information with discretion, adhering to HIPAA guidelines at all times.
Accounts Payable Specialist
Ascension Health
08.2019 - 12.2020
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Receive, process, and complete payments in a timely manner
- Communicate with the team via email, group chat, or phone
- Reviewed and reconciled vendor statements to maintain accurate records and resolve discrepancies.
- Collaborated with other teams when necessary to resolve discrepancies between purchase orders and invoices received.
- Check accuracy of invoice amounts and either approve or send them to the appropriate department for correction.
Conversions/Group Services Specialist
Renaissance Health Insurance
09.2017 - 08.2019
- Review data and process all enrollment and update enrollment and related documents.
- Effectively communicates with newly acquired customers, advising the acquisition while requesting any new documentation to process the conversion.
- Process and track Conversion Groups from SML contracts to Renaissance contracts.
- Complete reports promptly and accurately while helping to resolve problems and enhance communication efforts to internal and external customers.
- Ensure Renewal/Conversion kits are sent 60-90 days in advance in accordance with the conversion timeline.
- Provide Level 2 customer service support for Sales Agents, Brokers and Group administrators.
Education
Bachelor of Science - Psychology
Vincennes University
Vincennes, Indiana, IN05-2027
High School Diploma -
Ben Davis High School
Indianapolis, IN05-2009
Skills
- Critical Thinking
- Advanced multitasking
- Proficient in SAP
- Customer service
- CRM software
- Application processing
- Document management
- Scheduling appointments
- File organization
- Bank reconciliation
- Microsoft Office Suite
- Time management
- Office administration
- Strong attention to detail
Timeline
Leasing Consultant
Legacy Varin Property Management
09.2022 - Current
Patient Coordinator
Stanton Optical
01.2021 - 06.2022
Accounts Payable Specialist
Ascension Health
08.2019 - 12.2020
Conversions/Group Services Specialist
Renaissance Health Insurance
09.2017 - 08.2019
Bachelor of Science - Psychology
Vincennes University
High School Diploma -
Ben Davis High School