Brieawna Mason
Nottingham,MD
Summary
Detail-oriented professional with over five years of customer service experience seeking a role to utilize my clerical, administrative, and multitasking skills while managing special projects to enhance productivity and provide support. I desire growth in a dynamic, team-oriented environment.
Overview
10
10
years of professional experience
Work History
School Bus Driver
Baltimore County Public Schools
12.2023 - Current
- Create a positive environment during transit, ensuring all students feel safe and comfortable
- Assist students with special needs, providing tailored support to enhance their travel experience
- Foster trust through open communication with parents and administrators partnership
- Collaborate with administrative teams to enhance route efficiency and ensure on-time student arrivals
Truck Driver
Werner Enterprises
03.2021 - 10.2022
- Ensured compliance with DOT regulations and maintained comprehensive documentation
- Transported critical freight across multiple states while maintaining a perfect safety record
- Optimized delivery schedules and exceeded on-time performance expectations
- Maintained excellent customer service standards and professionalism
Amazon Delivery Driver
Exclusive Elevations
05.2021 - 09.2021
- Delivered packages on time, prioritizing customer satisfaction and safety protocols
- Worked with dispatch to resolve delivery issues, ensuring strong customer relations
- Assisted customers with their delivery needs and surpassing service expectations
Customer Service Call Center Representative
IKEA
07.2020 - 03.2021
- Demonstrated proficiency in utilizing CRM software, boosting operational efficiency
- Implemented data-driven solutions for client relationship management
- Coordinated across multiple departments to address customer concerns
- Developed cross-functional communication protocols that improved issue resolution speed
- Addressed and resolved customer grievances, improving retention by 12%
- Significantly reduced response times and optimized communication channels for greater efficiency
- Effectively managed customer communication, ensuring satisfaction and fostering loyalty
City Carrier
United States Postal Service
01.2015 - 06.2020
- Oversaw daily delivery of mail and packages across various neighborhoods
- Developed community relationships through providing reliable service and secure package handling
- Addressed resident concerns effectively, fostering trust and confidence within the community
- Collaborated with team members during peak times to ensure timely deliveries
- Monitored weather conditions and adjusted delivery strategies to ensure uninterrupted service
- Consistently met strict USPS performance standards
- Maintained customer satisfaction during challenging conditions
Customer Service (Work Study)
Marriott Waterfront Hotel
- Assisted in maintaining a welcoming and hospitable environment throughout the hotel
- Delivered exceptional customer service, ensuring prompt attention to guests' needs
- Handled customer inquiries and resolved complaints to enhance guest satisfaction
- Collaborated with various departments to improve service delivery and operational efficiency
Education
CDL Class A License - undefined
Roadmaster Driver's School
Bethlehem, PA12.2020
High School Diploma - undefined
Heritage High School
Baltimore, MD06.2011
Skills
- Knowledgeable in office software applications
- Proficient in office management and organization
- Strong communication and interpersonal abilities
- Skilled in scheduling and calendar management
- Experienced in document preparation and data entry
- Strong attention to detail and accuracy in clerical tasks
- Customer Service
- Conflict Resolution
- Adaptability
- Data Entry
- Leadership
- Software Proficiency
- Research/Investigation
- Computer Proficiency
- Sales Techniques
- Problem-Solving
- Record Keeping
- Compliance
Timeline
School Bus Driver
Baltimore County Public Schools
12.2023 - Current
Amazon Delivery Driver
Exclusive Elevations
05.2021 - 09.2021
Truck Driver
Werner Enterprises
03.2021 - 10.2022
Customer Service Call Center Representative
IKEA
07.2020 - 03.2021
City Carrier
United States Postal Service
01.2015 - 06.2020
Customer Service (Work Study)
Marriott Waterfront Hotel
CDL Class A License - undefined
Roadmaster Driver's School
High School Diploma - undefined
Heritage High School
Knowledge Skills Abilities
- Customer Service
- Conflict Resolution
- Adaptability
- Data Entry
- Leadership
- Software Proficiency
- Research/Investigation
- Computer Proficiency
- Sales Techniques
- Problem-Solving
- Record Keeping
- Compliance
Leadership Accomplishments
- Mentored incoming bus drivers four times, sharing my knowledge to prepare them for job challenges. I guide them through tricky turns and narrow streets, teaching essential maneuvering techniques for those without CDL experience., Baltimore County Public Schools
- In past roles, I mentored new employees, guiding them through processes and addressing their questions. This experience showcases my leadership skills and commitment to a collaborative work environment, ensuring team success., USPS
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