Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brieghan Rohrman

Lafayette,IN

Summary

Dedicated, Detail-oriented, Passionate, Organized and Energetic Event Manager with 2 years successful career in planning, coordinating and executing catering events. Demonstrated cost-effective budgeting, exceptional time management and event marketing skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Another Broken Egg Cafe
01.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.

Catering and Events Manager

Revolution Barbeque
03.2023 - 11.2023
  • Enhanced client satisfaction by meticulously planning and executing high-quality catering events.
  • Streamlined event management processes for increased efficiency and improved customer experiences.
  • Managed budgets and resources effectively, ensuring maximum value for clients and the company.
  • Developed strong relationships with vendors, resulting in cost savings and reliable services.
  • Mentored junior staff members, increasing overall team performance and job satisfaction.
  • Implemented innovative marketing strategies to attract new clientele and expand business reach.
  • Coordinated logistics for seamless event execution, including venue selection, setup, teardown, and transportation of materials.
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
  • Conducted post-event evaluations to identify areas of improvement and implement necessary changes.
  • Achieved consistent on-time delivery of catering orders by implementing efficient scheduling systems.
  • Maintained excellent food quality standards by creating menus tailored to specific client requirements.
  • Ensured strict adherence to health and safety regulations through regular inspections and employee education initiatives.
  • Increased repeat business from satisfied customers due to exceptional service delivery during events.
  • Successfully managed multiple simultaneous events without compromising quality or exceeding budget constraints.
  • Contributed to business expansion efforts by participating in industry trade shows and networking events for exposure within the local market area.
  • Addressed any client concerns promptly leading to positive feedback from satisfied clients.
  • Reduced waste expenses by implementing effective inventory control measures.
  • Collaborated closely with culinary teams to create customized menus that delighted guests while adhering to dietary restrictions.
  • Generated ideas to enhance and expand current event offerings.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Liaised with clients to determine exact event requirements.
  • Produced detailed proposals for events to document timelines, suppliers and budgets.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Developed and implemented successful marketing plans to generate event revenue.
  • Maintained and built comprehensive database of industry contacts, vendors and venues.
  • Assembled creative and innovative event attractions based on internal capabilities.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Analyzed sales and marketing data for improved strategies.
  • Implemented, executed and strategically expanded business channel partnerships and program initiatives.
  • Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
  • Developed key account relationships for improved client retention and long-term partnerships.
  • Collaborated with internal departments to develop cohesive messaging across multiple platforms.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented systems and procedures to increase sales.
  • Liaised between executives and lower level employees to enforce policies and convey feedback.
  • Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors.
  • Provided staff with support and training to achieve top client satisfaction.
  • Coordinated cross-functional projects, fostering collaboration between teams to achieve shared goals efficiently.

Bartender

The Spot Tavern
06.2022 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender

Digbys Pub And Patio
05.2022 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Event Coordinator

The Outpost
11.2021 - 06.2022
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Performed event coordination for larger parties and gatherings.
  • Consulted with customers to determine objectives and requirements for events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Increased brand visibility through strategic placement of promotional materials at high-profile events.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Trained and supervised event staff to complete tasks on time.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Developed detailed event reports, documenting all aspects of each event.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Implemented protocols and procedures to effectively manage planning process.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Created and distributed staff schedules
  • Managed and supervised a staff of more than 20

Dining Assistant, Prep, Cook

Trilogy Health Services
05.2018 - 11.2021


  • Enhanced customer satisfaction by providing efficient and friendly dining assistance.
  • Maintained a clean dining environment, ensuring high standards of sanitation and hygiene.
  • Supported kitchen staff by expediting food orders for timely service.
  • Assisted in accurate inventory management, keeping stock levels consistent and minimizing waste.
  • Safeguarded food quality by following proper storage procedures and maintaining organized workspaces.
  • Helped maintain overall restaurant cleanliness, including sweeping, mopping, and sanitizing surfaces as needed.
  • Assisted in training new Dining Assistants, sharing best practices for optimal team performance.
  • Ensured timely delivery of food orders from the kitchen to the guests'' tables without any errors or delays.
  • Performed regular maintenance checks on supplies such as napkins, cutlery sets and glassware as per the requirement.
  • Monitored dining room inventory and replenished as necessary.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Assisted with bussing tables and cleaning up spills.
  • Arranged tables and chairs for special occasions and events.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Server

Chili's Grill & Bar
12.2016 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Seasonal Sales Associate

American Eagle Outfitters
11.2017 - 02.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

Education

Architecture

Ball State University
Muncie, IN

High school or equivalent -

Delphi Community High school
Delphi, IN
05.2018

Skills

  • Adobe Photoshop
  • Sketchup
  • Adobe InDesign
  • Adobe Illustrator
  • Time management
  • Retail sales
  • Cash handling
  • Customer service
  • Adobe Creative Suite
  • Drafting
  • Illustration
  • Food Delivery
  • Daily Specials Memorization
  • Typography
  • Interior Design
  • Layout Design
  • Food Preparation
  • Social Media Management
  • Event planning
  • Events management
  • Leadership
  • Schedule management
  • Table Setting
  • Guest Engagement
  • Safe Food Handling
  • Beverage Preparation
  • Food Inspection
  • Sales Expertise
  • Item Promotion
  • Banquet Coordination
  • Dining Area Maintenance
  • Relationship Management
  • Guest Relations Management
  • Service Prioritization
  • Suggestive Selling
  • High-Volume Dining
  • Performance Improvement
  • Sales Techniques
  • Point of Sale Operation
  • Attention to Detail
  • Memory Retention
  • Professional Appearance

Certification

Driver's License, 11/2017

Timeline

Catering and Events Manager

Revolution Barbeque
03.2023 - 11.2023

Server

Another Broken Egg Cafe
01.2023 - Current

Bartender

The Spot Tavern
06.2022 - 03.2023

Bartender

Digbys Pub And Patio
05.2022 - 03.2023

Event Coordinator

The Outpost
11.2021 - 06.2022

Dining Assistant, Prep, Cook

Trilogy Health Services
05.2018 - 11.2021

Seasonal Sales Associate

American Eagle Outfitters
11.2017 - 02.2018

Server

Chili's Grill & Bar
12.2016 - 03.2020

Architecture

Ball State University

High school or equivalent -

Delphi Community High school

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Brieghan Rohrman