Follow Up Boss
Brianna Harp
Real Estate Agent
Philadelphia,PA
Summary
Well-qualified Real Estate Agent with proven success in improving operations and solving problems under high pressure. Highly proficient in building lasting relationships with key decision makers, customers and team members to further business goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Real Estate Agent
City Wide Realty Inc.
Philadelphia, PA
03.2022 - Current
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintain connections with clients to encourage repeat business and referrals.
- Communicate with clients to understand property needs and preferences.
- Develop and maintain relationships with clients and mortgage lenders through networking, postcards, and cold calling.
- Manage scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Conduct weekly open houses and provided feedback to sellers on potential buyers.
- Market and sold property for clients by hosting open houses and advertising online and in print.
- Negotiate, facilitate, and manage real estate transactions.
- Showing properties and helping clients find their the dream home to fit their lifestyle.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Assist investor clients in analyzing information regarding government zoning, expected property value growth, taxes, traffic volume and property growth to help them make decisions about profitable investment.
Real Estate Agent
Keller Williams Philly
Philadelphia, PA
08.2022 - 11.2023
- Communicated with clients to understand property needs and preferences.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Built community organizational contacts and networks, presented real estate sales opportunities, and expanded buyer and seller pools.
- Conducted comparative market analysis and accurately estimated a full spectrum of medium and high-profile residential property values.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Prepared documents such as representation contracts, purchase agreements, listing agreements and leases.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Presented purchase offers to sellers for consideration.
Real Estate Agent
Keller Willaims Main Line
Ardmore, PA
11.2021 - 03.2022
- Consulted with buyers and sellers, Identified and sourced properties to meet buyer preferences, providing superior customer service, and consistently exceeded client expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Established positive flow of communication with agents, clients, lenders and personnel involved in closing transactions.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Real Estate Agent
Compass
Philadelphia, PA
03.2021 - 11.2021
- Negotiated, facilitated, and managed real estate transactions.
- Promoted sales of properties through advertisements, open houses, and participation in multiple listing services.
- Conferred with agents, lenders, and home inspectors to ensure that terms and conditions of purchase agreements are met before closing dates.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Seek out acquisition targets and grow a book of leads to help ensure future growth.
- Presented purchase offers to sellers for consideration.
Rental Agent
City Wide Realty Inc
Philadelphia, PA
08.2019 - 03.2021
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Placed sales calls and handled sales for incoming customer calls.
- Kept updated on property listings to provide prospective tenants with most current information on available properties.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
- Greeted customers with enthusiasm, handled leads assessing and fulfilling requirements quickly and appropriately.
Animal Caretaker
PHL PETS
Philadelphia, PA
12.2019 - 03.2020
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
- Learned and followed safety protocols for transporting animals to and from facilities to avoid injuries and keep animals safe.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Assisted with development of animal behavior modification plans.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept animals clean and free of contaminants to promote optimal health.
- Administered medications to animals in treatment and documented changes in condition.
Receptionist
Gents Barber Lounge
Philadelphia, PA
06.2019 - 12.2019
- Responded to inquiries from callers seeking information.
- Provided support to company employees by cleaning, organizing, and hair washing.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Tracked important information pertaining to clients in the CRM.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Property Manager
Brenner Real Estate Group
Philadelphia, PA
04.2019 - 08.2019
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Administered operations to handle needs of more than 80 tenants across 20 multi unit properties.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
Realtor Assistant
Matan Brenner
Philadelphia, PA
12.2018 - 04.2019
- Developed and deployed marketing collateral to promote properties and drive sales.
- Maintained efficient office operations by handling errands and administrative functions.
- Coordinated appointments to show marketed properties.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared and distributed weekly reports on real estate market trends to inform clients and agents.
- Assisted clients in home staging and overall preparation for real estate sale or rental process.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated leads management with appfolio CRM software to improve efficiency with prioritized prospects.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Trained and supervised employees on office policies and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Proofread and edited documents for accuracy and grammar.
Photobooth Attendant
Philly Party Center
Philadelphia, PA
10.2018 - 04.2019
- Set up promotional displays and equipment for special events and activities.
- Built and established positive relationships with patrons, team members and supervisors.
- Assisted guests with usage to facilitate fun and exciting experiences.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Oversaw maintenance and operation of camera, backdrop setup and lighting equipment, maintaining safety, cleanliness and operational efficiency.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Delivered information and details of interest about facility to visitors.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Formalwear Consultant
Formals XO
King of Prussia, PA
01.2013 - 01.2014
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers in a high volume environment.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Agora Cyber Charter
Philadelphia 09.2011 - 08.2013
Skills
-Innovative marketing strategist
-Works well independently
-Advanced marketing, advertising, and social media
-Property management, leasing and sales skills
-MLS and CMA expert
-Strong written and verbal communication and networking skills
-Proficient in Microsoft Office
-Advanced negotiation skills
-Detail Oriented
-Excellent teamwork
-Active PA Real Estate License
-Strong organizational skills
-Works well under high pressure
Software
Crexi
Bright MLS
Zipforms
Zillow Premier Agent
Appfolio
MS Office
Google Suites
Certification
Licensed Real Estate Agent - 2021
Timeline
Real Estate Agent
Keller Williams Philly
08.2022 - 11.2023
Real Estate Agent
City Wide Realty Inc.
03.2022 - Current
Real Estate Agent
Keller Willaims Main Line
11.2021 - 03.2022
Real Estate Agent
Compass
03.2021 - 11.2021
Licensed Real Estate Agent - 2021
03-2021
Animal Caretaker
PHL PETS
12.2019 - 03.2020
Rental Agent
City Wide Realty Inc
08.2019 - 03.2021
Receptionist
Gents Barber Lounge
06.2019 - 12.2019
Property Manager
Brenner Real Estate Group
04.2019 - 08.2019
Realtor Assistant
Matan Brenner
12.2018 - 04.2019
Photobooth Attendant
Philly Party Center
10.2018 - 04.2019
Formalwear Consultant
Formals XO
01.2013 - 01.2014
High School Diploma -
Agora Cyber Charter
09.2011 - 08.2013