Briel Hall

•Managed high-volume incoming calls, providing information and resolving inquiries efficiently.

•Demonstrated excellent multitasking skills in a fast-paced environment.

•Prioritized emergency calls and efficiently directed them to the appropriate

responders, following established protocols for high-stress situations.

•Logged all calls and interactions in the system accurately, ensuring detailed records for future reference and quality control.

•Operated and monitored two-way radios to

maintain clear and efficient communication between dispatch and field teams, ensuring accurate and

timely information exchange during routine operations and emergency

situations.

• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.