Dynamic professional with extensive experience in childcare and customer service, notably at Providence Center For Child Development. Proven ability in lesson planning and parent-teacher collaboration, fostering a safe learning environment. Skilled in documentation and compliance, while maintaining a personable approach to communication and conflict resolution. Certified in CPR/AED.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
16
16
years of professional experience
Work History
Lead Teacher
Providence Center For Child Development
07.2013 - Current
Curriculum Planning: Designs and implements an emergent curriculum founded on developmentally appropriate practice and NAEYC accreditation standards.
Communication: Communicates appropriately (verbal and written) with children, parents/families, teaching and management teams.
Daily Activities: Plans and facilitates developmentally appropriate learning experiences, activities, and interactions.
Documentation: Completes forms and records related to children's development and learning experiences. Documentation includes children's original work, photographs, anecdotal records and other appropriate recording and assessment tools.
Classroom Environment: Creates and maintains a safe, organized, and well supplied and varied learning environment.
Training and Education: Current CPR/first aid certification. Meets licensing requirements and NARYC Accreditation standards for continuing education. Serves as a mentor and resourceful Teaching Assistants. Completes required Providence web-based courses through health stream.
Health and Safety: Maintains a safe and healthy environment through adequate supervision of children and implementation of infection control procedures. Helps to ensure the safety of equipment and materials. Maintains a first aid kit.
Classroom operations: Complies with licensing and NEYC accreditation standards while implementing developmentally appropriate practice. Supervises in-room staff. Evaluates program effectiveness and makes adjustments and accomodations when appropriate.
Implements care/services that recognizes age/diversity specific need/issus of customers served.
Perform other related duties as required.
Dental Assistant
Huffman Family Dentistry
05.2012 - 06.2013
Assisted in patient preparation and comfort during dental procedures.
Managed sterilization of instruments and maintained compliance with safety protocols.
Collaborated with dentists to develop treatment plans tailored to patient needs.
Educated patients on oral hygiene practices and post-procedure care.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Prepared and arranged instruments, medications, and required materials for dental procedures.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Monitored patient comfort and safety during dental procedures.
Prepared patient X-rays and images for review by dentist.
Assisted in chair-side dental procedures by filling cavities and taking impressions.
Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Prepared and sterilized instruments and materials for use by dentists.
Prepared treatment areas for patient care, ensuring sterile and organized environment.
Took dental images following strict patient protection rules, applying lead aprons.
Prepared patient x-rays and images for dentist review.
Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Receptionist
Corner Stone Animal Hospital
08.2009 - 06.2010
Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
Coordinated communication between departments to enhance service delivery and client satisfaction.
Maintained accurate records of incoming calls, messages, and correspondence for streamlined information flow.
Enhanced patient experience by addressing inquiries promptly and resolving issues effectively in a busy environment.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Responded to inquiries from callers seeking information.
Answered central telephone system and directed calls accordingly.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Collected payments, processed transactions and updated relevant records.