To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving. Experienced and with documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
General Manager
Iron Mile Fitness
02.2022 - Current
Recruiting, training, managing and hiring fitness trainers
Managed budget implementations, employee reviews, training and schedules.
Manage social media accounts and online marketing.
Managing client accounts/memberships
Developed and implemented strategies to increase sales and profitability.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and maintained relationships with clients/members through account development.
Service Coordinator
Alta California Regional Center
10.2019 - 02.2022
Provide strong interpersonal communicative skills to provide thorough explanation of services and supports for the client and client’s family.
Communicated with clients and service providers to provide updates on work progress.
Coordinated and monitored service activities to confirm work met all requirements.
Maintained accurate records and full compliance with government regulations and agency guidelines.
Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Expert case management with the ability to meet all timelines, documentation requirements and coordination for meetings and scheduled evaluations.
Knowledge of community, social and state programs.
Serving as an advocate for clients with community agencies; consulting with and assisting vendors with certifications, applications, and referrals.
Participation and development of Individual Program Plans; monitoring these plans and revising them as necessary.
Strong interviewing and data collection experience.
Therapeutic Behavioral Service Facilitator
River Oak Center for Children
07.2017 - 10.2019
Provide responsible and professional social services and/or clinical treatment to clients and families.
Developed and maintained relationships with community organizations and agencies.
Facilitated communication between clients and other service providers.
Monitored progress towards service plan goals.
Developed and maintained accurate records of programs and services.
Provided support to social service clients in navigating available resources.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Cultivated and maintained relationships with community members to facilitate outreach activities.
Developed and implemented strategies to enhance quality of social services.
Assisted in conducting needs assessments to identify key areas of service needs.
Provide therapeutic and behavioral counseling to individual clients and families.
Coordinate and participate in the development and implementation of various treatment plans and outreach services
Direct team activities towards client goal achievement.
Meet and establish administrative requirements and metric goals.
Crisis intervention including coordination with healthcare professionals and first responders.
Special Education Paraeducator
GABRIELLA BROUSSARD, Sacramento City Unified School District
08.2017 - 07.2018
Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Monitored student classroom and outdoors activities to promote student safety.
Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
Played essential role in delivering individualized services and supporting instruction.
Offered student support through special accommodations, extra assistance, and assessments.
Maintained positive attitude and affirmatively communicated with each student.
Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Behavioral Health Technician
Learning Solutions Kids
08.2012 - 08.2017
Assisting behavior analysts to implement behavior reduction, shaping and skill acquisition treatment plans.
Conduct functional behavioral assessments to identify client behavior to create intervention plans through direct care.
Decrease maladaptive behaviors through evidence-based practices and ABA principles.
Document accurate and detailed behavioral data as well as client progress on goals.
Case management with client family, teachers, school supports and clinical team.
Education
BA - Psychology
Brandman University
Skills
Staffing
Marketing
Staff Management
Communication Skills
Data Review
Client Relations
Customer Experience
Team Training
Sales Expertise
Problem Resolution
Analytical Skills
Verbal and Written Communication
Timeline
General Manager
Iron Mile Fitness
02.2022 - Current
Service Coordinator
Alta California Regional Center
10.2019 - 02.2022
Special Education Paraeducator
GABRIELLA BROUSSARD, Sacramento City Unified School District
08.2017 - 07.2018
Therapeutic Behavioral Service Facilitator
River Oak Center for Children
07.2017 - 10.2019
Behavioral Health Technician
Learning Solutions Kids
08.2012 - 08.2017
BA - Psychology
Brandman University
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