Briella Villalobos
Houston,TX
Summary
At Chick-Fil-A Restaurant, I excelled in fostering a positive atmosphere in enhancing operational efficiency, notably improving customer satisfaction. My adeptness in effective communication at cash handling, alongside a strong work ethic and team collaboration, significantly contributed to our team's success. I'm known for my quick learning ability and exceptional customer service skills, always prioritizing accuracy and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Counter Team Member
Chick-Fil-A Restaurant
01.2023 - 01.2025
- Collaborated with team members to enhance operational efficiency during peak hours.
- Enhanced customer satisfaction by providing efficient and courteous service at the front counter.
- Resolved customer complaints professionally, addressing issues promptly to ensure customer satisfaction.
- Ensured accuracy of orders by double-checking items before handing them off to customers or delivery drivers.
- Managed multiple tasks in high-volume environment.
- Processed customer orders and accurately entered into order system.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Contributed to inventory management by monitoring stock levels at the front counter area and communicating needs to supervisors.
- Handled cash transactions accurately, ensuring proper change was given and maintaining accountability of the register.
- Demonstrated strong multitasking abilities by managing multiple orders simultaneously without compromising quality or customer experience.
- Maintained knowledge of menu items and promotions to provide accurate information to customers and upsell when appropriate.
Front Office Clerk
Shell Oil Products US
07.2023 - 07.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
No Degree - Teaching
San Jacinto College North Campus
Houston, TX12-2030
High School Diploma -
Channelview High School
Channelview06.2023
Skills
- Quick learner
- Customer service
- Team player
- Efficient multitasking
- Cash handling
- Food handling safety
- Order accuracy
- Reliability
- Organizational skills
- Adaptability and flexibility
- Interpersonal skills
- Attention to detail
Certification
- ServSafe Food Handler's Certification
Languages
English
Spanish
Native or Bilingual
Timeline
Front Office Clerk
Shell Oil Products US
07.2023 - 07.2024
Front Counter Team Member
Chick-Fil-A Restaurant
01.2023 - 01.2025
- ServSafe Food Handler's Certification
No Degree - Teaching
San Jacinto College North Campus
High School Diploma -
Channelview High School
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