Brielle Callicotte
Satellite Beach,FL
Summary
Dedicated Patient Care Coordinator skilled in insurance verification, claims processing, and appointment management. Committed to enhancing patient experience through clear communication and effective treatment plan explanations. Detail-oriented with a strong background in billing reconciliation and patient scheduling. Known for effectively bridging communication between patients and healthcare providers to ensure understanding of treatment plans and financial responsibilities. Proficient in managing patient records and coordinating appointments, ensuring seamless operations within healthcare settings. Experienced in resolving billing inquiries and providing excellent patient support, driving case acceptance and satisfaction. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Cary Periodontics and Implant Dentistry
Cary, NC
03.2024 - 10.2025
- Check in and out patients, answer phones, and respond to inquiries about appointments, procedures, and insurance.
- Explain treatment plans that are recommended by the periodontist in a way patients can understand, including timelines, procedures, after-care and finances.
- Review cost, insurance coverage, payment, options and financing programs with patients to reduce confusion and encourage case acceptance.
- Provide patients with pre-and post procedure instructions, answer questions to make sure they feel comfortable and informed.
- Manage appointments, coordinate with hygiene and surgical schedules and minimize the gaps in providers day.
- Verify insurance benefits, submit claims and track pre-authorizations and payments.
- Keep patient records up-to-date, including treatment notes, financial agreements, and correspondence.
- Act as a bridge between the patient, periodontist, hygienist and other staff to ensure clear communication.
Patient Financial Coordinator
Ashley Flowers Family Dentistry
Sparta, North Carolina
07.2021 - 02.2024
- Review recommended treatment plans with patients, breaking down fees and explaining what insurance will cover versus out of pocket costs.
- Help patients understand their dental insurance benefits, limitations and coverage options.
- Managed patient billing inquiries and resolved financial discrepancies.
- Present payment options, and collect payment at time of service.
- Prepare and send patient statements, post payments and manage account balances.
- Monitor overdue accounts, send reminders and occasionally handle collections in a professional manner.
- Perform daily administrative tasks that include answering phones, responding to emails, and checking in an out patients.
- Help clean and turn over operatory rooms as needed.
Housekeeper
Business Owner
Sparta, NC
03.2018 - 07.2021
- Perform detailed residential and commercial cleaning, including dusting, vacuuming, mopping, sanitizing, cleaning of kitchens and bathrooms, changing linens and general tidying.
- Provide customized cleaning services based on client needs, such as deep cleans, move in/move out cleanings and re-occurring maintenance.
- Ensure a high quality standard of cleanliness and organization to maintain client satisfaction and repeat business.
- Market services, respond to enquiries, provide assessments and maintain positive long-term client relationships.
- Manage a calendar, coordinate appointments and ensure jobs are completed efficiently.
- Set rates, create invoices, process payments and track expenses for profitability.
- Purchase and manage cleaning supplies and equipment.
Education
Certificate - Bookkeeping
Surry Community College
Dobson, NC05-2024
GED -
Surry Community College
Dobson, NC05-2021
Skills
- Insurance verification
- Claims processing
- Appointment management
- Treatment plan explanation
- Billing reconciliation
- Patient scheduling
- Patient management
- Office administration
- Effective communication
- Team collaboration
- Finance and accounting
- Bookkeeping
- HIPAA compliance
- Dentrix
- Eaglesoft
- Cleaning and housekeeping
- Attention to detail
Timeline
Patient Care Coordinator
Cary Periodontics and Implant Dentistry
03.2024 - 10.2025
Patient Financial Coordinator
Ashley Flowers Family Dentistry
07.2021 - 02.2024
Housekeeper
Business Owner
03.2018 - 07.2021
Certificate - Bookkeeping
Surry Community College
GED -
Surry Community College
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