Summary
Work History
Education
Skills
Timeline
Generic

Brielle Carroll

Howell,NJ

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible & willing to go extra mile to assist others with solving problems. Personable and energetic employee committed to delivering excellence in all facets of customer service and administrative support. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Front Desk Receptionist/Dental Insurance Coordinator

Krug Orthodontics
Howell, NJ
08.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Handled assignments independently with good judgement and critical thinking skills.

Barista

Starbucks
Howell, NJ
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
    Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Promoted additional items with beverages, increasing store sales.

Front Desk Receptionist

Lv Nails
Howell, NJ
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Freehold Township High School
Freehold, NJ
01-2022

Skills

  • Appointment Confirmation
  • Customer Service
  • Office Organization
  • Dental Insurance Submissions
  • Guest Relations
  • Office Organization
  • Customer Service
  • Front Office Management
  • Telephone Etiquette
  • Appointment Scheduling
  • Problem-Solving Skills
  • Team Collaboration
  • Listening Skills
  • Scheduling
  • Excellent Communication
  • Organizational Skills

Timeline

Front Desk Receptionist/Dental Insurance Coordinator

Krug Orthodontics
08.2023 - Current

Barista

Starbucks

Front Desk Receptionist

Lv Nails

High School Diploma -

Freehold Township High School

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Brielle Carroll