Brielle Craven
Malakoff,Texas
Summary
I am willing to learn, hardworking customer service representative bringing five years of experience meeting customer needs and telecommuting roles. I am skilled at listening to customers, meeting productivity targets, and maintaining current knowledge of company offerings. I'm offering empathy, reliability, and enthusiasm for satisfying customers. My life goal is to help others become better versions of themselves!
Overview
6
6
years of professional experience
Work History
24/7 Live Receptionist Service(WFH)
Securus Contact Systems(Signpost)
Portland, OR
03.2022 - 10.2022
- Greeted incoming customers calls professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive scheduling.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Call Center Representative (WFH)
InfoCision
Akron, OH
08.2020 - 01.2022
- Learned and maintained in-depth understanding of internet information, providing knowledgeable responses to diverse questions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Virtual Call Center Agent(WFH)
Dynata
Virtual, US
01.2020 - 06.2020
- Reviewed collected data obtained from interviews for completeness and accuracy.
- Conducted research to gather information about random survey topics.
- Explained survey objectives and procedures to interviewees.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
- Followed scripted questionnaires verbatim to collect research data.
- Explained questions in better detail for interviewees to allow truthful answers.
Sales Associate(Seasonal)
Cherry Hills Program
Arlington, TX
11.2019 - 12.2019
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Answered questions about current promotions and resolved issues according to store policies.
- Explained price and package details to customers.
- Collaborated with clients to guarantee satisfaction with photos will Santa Clause.
Guest Advocate
Target
Denver, CO
04.2018 - 11.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Trained new team members in cash register operation, stock procedures and customer service.
- Sell and provided information on target number one credit cards "Red Cards" in a timely manner.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses (over $500 worth merchandise captured).
Cashier
Walmart
Arlington, TX
01.2017 - 04.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
- Helped customers find specific products, answering questions and offering advice.
- Reduced company risk and complied with regulations by properly verifying customer identification for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Provided detailed information about Walmart credit cards.
- Worked flexible schedule and extra shifts to meet business needs.
Snack Bar Attendant(Seasonal)
Great Wolf Lodge
Grapevine, TX
04.2016 - 01.2017
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
- Organized food preparation stations and replenished supplies to maximize efficiency.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
Education
Associate of Arts - Health Administration
Tarrant County College
Arlington, TX05.2020
High School Diploma -
Juan Seguin Highschool
Arlington06.2017
Skills
- Leadership
- Challenger
- Collaborator
- Ability to trained others
- Effective and Efficient
- Encourager
- Customer Service
- Empathy
Timeline
24/7 Live Receptionist Service(WFH)
Securus Contact Systems(Signpost)
03.2022 - 10.2022
Call Center Representative (WFH)
InfoCision
08.2020 - 01.2022
Virtual Call Center Agent(WFH)
Dynata
01.2020 - 06.2020
Sales Associate(Seasonal)
Cherry Hills Program
11.2019 - 12.2019
Guest Advocate
Target
04.2018 - 11.2019
Cashier
Walmart
01.2017 - 04.2018
Snack Bar Attendant(Seasonal)
Great Wolf Lodge
04.2016 - 01.2017
Associate of Arts - Health Administration
Tarrant County College
High School Diploma -
Juan Seguin Highschool
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