Brielle Fogelson-Rosemeier
WAYNESBORO,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Amazon fulfillment center
Amazon
Fishersville, Virginia
12.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Chipotle Crew Member
Chipotle Grill
Waynesboro, Virginia
10.2023 - 12.2024
- Assembled fresh ingredients at line stations for fast, accurate guest orders
- Prepared burritos, bowls, and tacos following Chipotle Grill food quality standards
- Greeted guests and answered menu questions with friendly Chipotle Grill service
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Operated cash register and handled payments during busy lunch and dinner rushes
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Communicated with team members to coordinate orders and support smooth service flow
- Assisted with opening and closing tasks for Chipotle Grill restaurant operations
- Followed food safety procedures and maintained clean work areas throughout shift
- Maintained safe food handling practices to prevent germ spread.
- Restocked ingredients, utensils, and supplies to keep prep and service areas ready
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assembled and served meals according to specific guest requirements.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Ensured cleanliness of counters by scrubbing counters to remove debris and food.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Tailored orders to address customer allergies and gluten concerns.
- Directed patrons to restrooms and other amenities within facility.
- Tailored orders to address customer allergies and gluten concerns.
- Directed patrons to restrooms and other amenities within facility.
Bojangles cashier/food prep
Bojangles' Famous Chicken 'n Biscuits
Staunton, Virginia
07.2021 - 10.2023
- Customer service
- Food preparation
- Ensured cleanliness and safety of food preparation areas
Cracker barrel host
Cracker Barrell
Staunton, Virginia
06.2021 - 07.2021
- Greeted guests warmly and set welcoming tone for Cracker Barrel dining room.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed waitlist and seating flow to support smooth guest service.
- Coordinated seating with servers to keep dining room organized.
- Assisted guests with menu questions and special seating requests.
- Maintained clean host stand, lobby, and entrance areas.
- Communicated with managers about guest needs and table availability.
- Supported Cracker Barrel guest experience with friendly, professional service.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Resolved conflicts between customers when necessary.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Inspected dining areas for any damages or defects.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education
Waynesboro High School
Waynesboro, VASkills
- Customer service
- Problem solving
- Team collaboration
- Organizational skills
- Time management
- Attention to detail
- Communication
- Effective communication
- Interpersonal communication skills
- Verbal communication
- Critical thinking
- Social perceptiveness
- Decision-making process
- Collaborative teamwork
- Dependable and responsible
- Positive demeanor
- Interpersonal skills
- Superior communication
- Positive demeanor
Timeline
Amazon fulfillment center
Amazon
12.2024 - Current
Chipotle Crew Member
Chipotle Grill
10.2023 - 12.2024
Bojangles cashier/food prep
Bojangles' Famous Chicken 'n Biscuits
07.2021 - 10.2023
Cracker barrel host
Cracker Barrell
06.2021 - 07.2021
Waynesboro High School