Brielle Gates
Morgantown
Summary
Dedicated customer service representative with skills in conflict resolution and effective communication. Committed to enhancing customer satisfaction through friendly service and efficient transaction processing.
Overview
6
6
years of professional experience
Work History
Food Handling/Customer Service Cashier
Marco's Pizza
Lexington
05.2022 - 08.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided friendly service while managing customer inquiries and concerns.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Answered incoming phone calls from customers regarding product availability, taking orders and special requests or store locations.
- Informed customers of in-store promotions or pricing specials.
- Efficiently handled food prep, cooking and proper cleaning protocol.
Contractual Cleaning Service
Palmetto Southern
Lexington
08.2016 - 08.2020
- Cleaned and sanitized spaces to maintain hygienic environments.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Collected trash from floors within hallways, bathrooms and work areas.
- Replenished supply of hand soap, paper towels, and other consumables.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Inspected facilities regularly to identify potential safety hazards or areas that need attention.
- Managed inventory of cleaning supplies and reported shortages promptly.
- Followed safety guidelines while handling chemicals and operating machinery.
- Inspected facilities for cleanliness and addressed any maintenance issues reported.
Education
GED -
Airport High School
West Columbia, SC05-2021
Skills
- Cash handling
- Food safety
- Inventory management
- Customer relationship
- Order processing
- Conflict resolution
- Effective communication
- Stress management
- Telephone management
- Customer complaint resolution
Timeline
Food Handling/Customer Service Cashier
Marco's Pizza
05.2022 - 08.2022
Contractual Cleaning Service
Palmetto Southern
08.2016 - 08.2020
GED -
Airport High School