Brielle Jones

Managed operational support for over 500 traveling healthcare professionals and partner recruiters.

Directed end-to-end clinician onboarding, including contract selections and benefits consultation.

• Proactively addressed complex inquiries and resolved challenges to improve service delivery.
• Acted as primary liaison between clinicians and internal teams to promote alignment.
• Built long-term relationships with clinicians and partners to enhance retention strategies.
• Performed regular audits to maintain compliance with staffing standards.
• Enhanced clinician experience through strategic support initiatives and communication improvements.
• Monitored compliance with relevant laws, regulations, policies, procedures, and standards for client accounts.

• Secured over $350,000 in funding through strategic fundraising initiatives, achieving a 200% increase in donations.
  Managed efficient food programming and distribution of donations across multiple emergency shelters.
  Executed impactful marketing campaigns that increased community engagement and donor participation.
  Streamlined onboarding processes by leading training of new employees with thorough documentation.
  Cultivated relationships as the primary public liaison with stakeholders, donors, and community members.
  Communicated organizational impact through effective business development presentations that drove partnerships.
  Coordinated corporate, private, and public events to maximize outreach and fundraising effectiveness.
  Strengthened financial sustainability by securing significant corporate sponsorships that expanded reach.

Conducted comprehensive client intake assessments, analyzing sensitive information on misconduct and ethical violations.

• Ensured accurate documentation of case details to facilitate timely service delivery.
• Managed high volume of inbound communications, responding to calls and emails with professionalism.
• Collaborated with cross-functional teams to enhance intake workflows, improving overall efficiency.
• Safeguarded confidential client records in compliance with regulatory standards and internal policies.
• Coordinated with senior stakeholders to escalate and address reports appropriately.
• Facilitated training and onboarding for new team members, creating documentation to standardize processes.
• Supported internal reporting and issue resolution through meticulous attention to detail.