Renatto Ramirez

• Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
• Created, built and maintained professional customer relationships.
• Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
• Assisted customers in locating the correct parts for their needs, providing exceptional service and boosting satisfaction rates.
• Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
• Maintained a clean and organized workspace, promoting an efficient working environment for all employees.
• Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
• Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
• Handles outbound calls for spanish speaking customers and other stores.
• Exceptional multi-tasking skills, very efficient in simultaneously completing tasks and assisting customers.

• Reduced order processing time through streamlining the parts ordering process.
• Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
• Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
• Established strong relationships with vendors, resulting in improved communication and faster delivery times.
• Excellent at locating hard to find parts in a timely manner to improve efficiency and ensure customer repairs are completed on time.
• Resolved any discrepancies between purchase orders and received shipments promptly, improving supplier relations.
• Evaluated current processes regularly identifying opportunities to streamline operations boosting overall efficiency.
• Responsible for checking in parts and posting invoices, very streamlined, exceptional with computers.
• Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.

Refer to description/responsibilities under Caliber collision (same position, different employer.)

• Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.

• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

• Contributed to positive store appearance through regular folding and organizing of racks.

• Improved profitability by executing daily, weekly, and monthly floor plan changes.

• Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

• Delivered empathy and persuasive negotiation talents to promote memorable customer experience.

• Taught junior employees how to meet operational and sales goals with proactive strategies.

• Created an excellent experience to cultivate customer loyalty and retention.

•Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.

• Built trusting relationships with customers by making personal connections. Answered incoming telephone calls to provide store, products and services information.

• Acted as initial contact in addressing customer concerns.

• Negotiated and closed deals with minimal oversight. Sold various products by explaining unique features and educating customers on proper application.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

• Helped customers by answering questions and locating merchandise. Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

• Adhered to all company initiatives and achieved established goals for each. Generated brand awareness and positive product impressions to increase sales.

• Initiated friendly conversation with customers to determine level of assistance required.

• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

• Worked with off-site locations to find desired items for customers

• Upheld company standards and compliance requirements for operations and cleanliness of all areas.

• Optimized productivity, streamlined program efficiency, and boosted profitability.

• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

• Cross-trained in every store role to maximize operational knowledge. Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

• Enforced proper sanitation practices to prevent spoiling or contamination of foods.