Summary
Overview
Work History
Education
Skills
Timeline
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Brielle Nellum

Little Rock,AR

Summary

Seasoned Technical Customer Service Advisor with a proven track record at Conduent, enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Expert in call center operations and customer relations, I excel in high-stress situations and foster positive client feedback through active listening and empathy. My commitment to continuous improvement and team collaboration has significantly contributed to achieving key performance indicators.

Overview

5
5
years of professional experience

Work History

Technical Customer Service Advisor

Conduent
08.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.
  • Continuously sought opportunities for personal development through ongoing training programs.

Technical Support/Customer Service Representative

Concentrix
02.2021 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Stylist

Windsor
05.2019 - 04.2021
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.

Education

Bachelor Of Science In Nursing - Nursing

Chamberlain University
Chicago, IL

Skills

  • Call center experience
  • Customer Relations
  • Call Center Operations
  • KPI Monitoring
  • Customer Focus
  • Account Management
  • Assertiveness
  • Appointment Scheduling
  • Customer service excellence

Timeline

Technical Customer Service Advisor

Conduent
08.2023 - Current

Technical Support/Customer Service Representative

Concentrix
02.2021 - 06.2023

Stylist

Windsor
05.2019 - 04.2021

Bachelor Of Science In Nursing - Nursing

Chamberlain University

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Brielle Nellum