Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Brielle Nostro

New City,NY

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Bach To Rock. Skilled in staff training and development, and adept at problem resolution, ensuring an increase in customer loyalty. Excels in fostering employee engagement and customer rapport, driving significant business growth through strategic planning and effective team leadership.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Bach To Rock
09.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
  • Created employee schedules to align coverage with forecasted demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Manager

Dawghouse
06.2015 - 11.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Manager

Baileys Smokehouse Eatery
08.2022 - 08.2023
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Youth Leader

Good Sheperd Lutheran Church And Preschool
06.2018 - 08.2020
  • Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
  • Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
  • Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
  • Developed rapport with young participants, providing support and guidance in their personal challenges.
  • Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
  • Organized successful fundraising events, securing resources for youth programs.
  • Organized and facilitated youth retreats and workshops to promote personal growth and self-awareness.
  • Evaluated program effectiveness, making necessary adjustments to better serve participants'' needs.

Ticket Sale Associate

Performing Arts Center
09.2018 - 12.2018
  • Maintained a high level of organization when managing ticket inventory, ensuring accurate records and timely restocking of available tickets for various events.
  • Maintained up-to-date knowledge of event schedules, promotions, and seating charts to provide accurate information to customers.
  • Contributed to a positive work environment by collaborating with team members and sharing best practices for sales success.
  • Improved customer loyalty with personalized recommendations based on individual preferences and interests.

Education

Bachelor of Arts - Arts Management

SUNY Purchase
Purchase, NY
05.2022

Bachelor of Arts - Theater And Performance

SUNY Purchase
Purchase, NY
05.2022

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Task Delegation
  • Employee Scheduling
  • Customer rapport
  • Google Drive
  • Team Leadership
  • Problem Resolution

Certification

  • CPR Training - 2024

Languages

English
Native or Bilingual
Sign Language
Professional Working

Timeline

Assistant Manager

Bach To Rock
09.2023 - Current

Manager

Baileys Smokehouse Eatery
08.2022 - 08.2023

Ticket Sale Associate

Performing Arts Center
09.2018 - 12.2018

Youth Leader

Good Sheperd Lutheran Church And Preschool
06.2018 - 08.2020

Manager

Dawghouse
06.2015 - 11.2020

Bachelor of Arts - Arts Management

SUNY Purchase

Bachelor of Arts - Theater And Performance

SUNY Purchase

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Brielle Nostro