Brielle Phillips
Lake Havasu City,AZ
Summary
Adept at fostering positive customer experiences and streamlining operations. My expertise in business administration and exceptional attention to detail drove profitability and team cohesion. Skilled in strategic planning and data confidentiality, I excel in fast-paced environments, always prioritizing client satisfaction and operational excellence.
Experienced with strategic planning, market analysis, and business development. Utilizes innovative thinking and operational expertise to drive venture success. Track record of fostering strong team dynamics and achieving sustainable growth.
Driven business leader with history of launching and managing successful ventures. Known for strategic planning, financial acumen, and innovative thinking. Strong focus on team collaboration and achieving results. Adaptable and reliable, excelling in diverse and dynamic environments. Skilled in market analysis, project management, and stakeholder engagement.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job position. Ready to help team achieve company goals.
Knowledgeable leader with proven background in running successful businesses and driving growth. Leveraged strategic planning and operational excellence to achieve significant milestones. Demonstrated leadership and problem-solving skills to enhance team performance and operational efficiency.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
River Rat Motorsports
07.2023 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Assembled, sealed, and loaded packages into correct trucks.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Washed, waxed, and buffed vehicle bodies for professional shine.
Lead Barista
Boat House Grill
09.2022 - 06.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Food Runner
Pirates Cove Restaurant
03.2022 - 08.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
Hostess Manager
Topock 66
05.2021 - 09.2021
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Organized operations in high hourly foot traffic.
- Streamlined management of multiple hosts simultaneously.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Conducted routine performance evaluations for hostess staff members, identifying areas for improvement and growth opportunities.
Education
Business Euntrepenuership -
MCC
Lake Havasu City, AZ06-2025
High School Diploma -
LHHS
Lake Havasu City, AZ05-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Skilled in [software]
- Inventory control
- Strategic planning
- Business administration
- Decision-making
- Data confidentiality
Timeline
Front Desk Receptionist
River Rat Motorsports
07.2023 - 01.2025
Lead Barista
Boat House Grill
09.2022 - 06.2023
Food Runner
Pirates Cove Restaurant
03.2022 - 08.2022
Hostess Manager
Topock 66
05.2021 - 09.2021
Business Euntrepenuership -
MCC
High School Diploma -
LHHS
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