Summary
Work History
Education
Skills
Timeline
Generic

Brielle Roman

Miami,FL

Summary

Flexible hard worker ready to learn and contribute to team success.

Work History

Social Sales Catering Manager

Constellation
Montclair, FL
2024 - Current
  • Supervised servers during catered events to ensure high standards of service were met.
  • Coordinated delivery times with clients and ensured that all items ordered arrived on time.
  • Maintained accurate records of orders and deliveries for catering services.
  • Resolved customer complaints quickly and efficiently.
  • Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
  • Resolved customer complaints promptly and professionally while maintaining good relations with clients.
  • Assisted in setting up tables, chairs, decorations prior to a catered event.
  • Provided guidance to staff regarding proper presentation of dishes served at catered events.
  • Collaborated with chefs to develop menus for special events, corporate functions, weddings.

Sales Coordinator

Sheraton Hotel
Mahwah, NJ
2022 - 2023
  • Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
  • Assisted with budgeting, forecasting and tracking of sales performance against goals.
  • Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
  • Coordinated travel arrangements for sales representatives as needed.
  • Performed follow-up calls with customers after each sale was completed.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.

Hotel Front Desk Supervisor

Sheraton Hotel
Mahwah, NJ
2021 - 2022
  • Monitored front desk staff to ensure they met customer service standards.
  • Trained new hires on procedures, policies, and customer service expectations.
  • Developed and implemented strategies to improve customer satisfaction.
  • Maintained accurate records of daily transactions.
  • Processed payments for services rendered at the front desk.
  • Coordinated with housekeeping staff regarding room availability and occupancy levels.
  • Assisted guests with reservations for dining, spa services, and other amenities offered by the hotel.
  • Provided information about local attractions and events.
  • Scheduled shifts for front desk personnel.
  • Reviewed guest feedback forms to identify areas needing improvement.

Education

Associate of Science - Hospitality Administration And Management

County College of Morris
Randolph Township, NJ

Bachelor of Science - Hospitality Administration And Management

Montclair State University
Montclair, NJ

Skills

  • Event planning proficiency
  • Budgeting understanding
  • Food and beverage sales
  • Guest experiences
  • Special Event Coordination
  • Outstanding communication skills
  • Sales
  • Guest Relations Management

Timeline

Social Sales Catering Manager

Constellation
2024 - Current

Sales Coordinator

Sheraton Hotel
2022 - 2023

Hotel Front Desk Supervisor

Sheraton Hotel
2021 - 2022

Associate of Science - Hospitality Administration And Management

County College of Morris

Bachelor of Science - Hospitality Administration And Management

Montclair State University

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Brielle Roman