Brielle Smith

• Triaged incoming patients to determine treatment needs and urgency of care.
• Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
• Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
• Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
• Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
• Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
• Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
• Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
• Veterinary and Media Communications Coordinator-Created and distributed marketing materials both digitally and around the clinic to enhance visibility and drive client engagement.

· Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.

· Kept animal coats clean and healthy with regular washing, grooming, and trimming.

· Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.

· Recorded information such as feeding schedules, appearance, behavior of boarded patients to monitor stay.

· Administered care for animals and reported signs of illness, disease and injury to veterinarians.

· Answered telephones and performed administrative duties to assist receptionist during busy periods.

· Managed specific animal diets varying in substance, nutrients and types in consultation with veterinarian.

· Provided transport and comfort to animals in emergency situations

· Protected animals from care errors by maintaining clear and secure tags.

· Educated clients and answered questions regarding dietary products, medications and supplies.

· Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.

• Greeted customers entering restaurant and responded promptly to customer needs.
• Performed cash, card and check transactions to complete customer purchases.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Provided excellent customer service in spite of challenging customers.