Brielle Torkelson
Duluth,Minnesota
Summary
Dynamic and results-driven professional with strong organizational and communication skills. Proven ability to enhance customer experiences and foster positive relationships, while effectively managing cash transactions. Adept at youth engagement and conflict resolution, contributing to a supportive environment in diverse settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Hilltop Healthcare, Rehabilitation & Skilled Nursing
07.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Community Work Study
UMD
01.2025 - 05.2025
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Successfully resolved conflicts between children using effective mediation strategies, promoting a peaceful atmosphere within the center.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Provided emotional support and guidance to children during difficult times.
Brand Ambassador
American Eagle
09.2024 - 12.2024
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Communicated product information with confidence and educated consumers about company.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Cashier
Menards
07.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Social Work
University of Minnesota-Duluth
Duluth, MN05-2028
High School Diploma -
Belgrade-Brooten-Elrosa High School
Belgrade, MN05-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Safety awareness
- Youth engagement
- Positive youth development
- Youth advocacy
- Customer assistance, Customer service
- Cash handling
- Team collaboration
Certification
- Adult and Pediatric First Aid/CPR/AED, 6/12/25 - 6/12/27
Timeline
Receptionist
Hilltop Healthcare, Rehabilitation & Skilled Nursing
07.2025 - Current
Community Work Study
UMD
01.2025 - 05.2025
Brand Ambassador
American Eagle
09.2024 - 12.2024
Cashier
Menards
07.2023 - 07.2024
Bachelor of Arts - Social Work
University of Minnesota-Duluth
High School Diploma -
Belgrade-Brooten-Elrosa High School
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