Brielle Webb
Lincoln,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Executive Housekeeping Manager
Country Inn & Suites By Radisson
Lincoln, NE
11.2021 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Streamlined weekly cleaning schedule for 11 employees.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
Director of Aquatics
YMCA Of Lincoln
Lincoln, NE
08.2018 - 11.2021
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Streamlined weekly cleaning schedule for 11 employees.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
Assistant Aquatics Director
Denver Metro YMCA
Denver, CO
08.2016 - 08.2018
- Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Improved recreational programming based on feedback from customers and employees.
- Worked flexible hours; night, weekend, and holiday shifts.
Program Coordinator
Boys And Girls Club Of Zionsville
Zionsville, IN
01.2009 - 01.2016
- Organized special events and activities to boost youth engagement and improve lives of at-risk children.
- Partnered with businesses, schools and nonprofits to expand youth program outreach and impact.
- Procured new supplies and equipment in line with budget goals.
- Strengthened academic, social and physical education program offerings for area youth.
- Coordinated logistics for meals, transportation and program delivery.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Assisted with researching grants and grant writing tasks.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed monthly schedules and assignments for volunteer staff.
Education
High School Diploma -
Zionsville Community High School
Zionsville, IN12.2012
Skills
- Equipment Purchasing
- Corrective Action Implementation
- Complaint Handling
- Facilities Inspection
- Problem Solving
- Decision Making
- Clear Communication
- Linens Management
- Surface and Floor Cleaning
- Infection Control
Timeline
Executive Housekeeping Manager
Country Inn & Suites By Radisson
11.2021 - Current
Director of Aquatics
YMCA Of Lincoln
08.2018 - 11.2021
Assistant Aquatics Director
Denver Metro YMCA
08.2016 - 08.2018
Program Coordinator
Boys And Girls Club Of Zionsville
01.2009 - 01.2016
High School Diploma -
Zionsville Community High School
Similar Profiles
Allan BelizaireAllan Belizaire
Front Desk Receptionist at Country Inn & Suites By RadissonFront Desk Receptionist at Country Inn & Suites By Radisson
Amber ManningAmber Manning
Housekeeping and Laundry Attendant at Country Inn & Suites By RadissonHousekeeping and Laundry Attendant at Country Inn & Suites By Radisson
Jaden ThrashJaden Thrash
Front Desk Receptionist at Country Inn & Suites By RadissonFront Desk Receptionist at Country Inn & Suites By Radisson
Lance GrellLance Grell
Senior Product Manager at QuadaxSenior Product Manager at Quadax
Seth WeigSeth Weig
Director of Operations at Electronic Contracting CompanyDirector of Operations at Electronic Contracting Company