Brielle Wilson-Springer
Gainesville,GA
Summary
Clear communication skills that lead to positive customer experiences. Quickly able to build rapport with guests and anticipate their needs. Successfully manages concerns and resolves conflicts to maximize guest satisfaction.
Overview
5
5
years of professional experience
Work History
Guest Service Specialist
Sixthman
07.2023 - Current
- Anticipate guest needs while delivering excellent guest service.
- Maintain extensive knowledge of all events, venues, and company policies while providing guests with useful and accurate information.
- Serve as the lead on multiple events representing Guest Services team, taking responsibility for admin work such as past-due reservations and waitlist.
- Represent company and serve guests via email, live chats, phone calls, and in person.
Service Staff
Tannery Row Ale House
06.2022 - 06.2023
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Ability to thrive under high-stress circumstances.
High-Profile Nanny
LaLonne Nash
05.2021 - 12.2021
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
VIP Seat Upgrade Specialist
Live Nation
10.2019 - 11.2020
- Explained VIP seating upgrade program to potential clients
- Properly and efficiently handle all necessary paperwork in a timely manner
- Troubleshoot and assisted with client needs as indicated
- Served as a resource to VIP clients regarding their experience within the venue
- Managed social media pages as indicated by scheduled events
Service Staff
Tannery Row Ale House
12.2018 - 03.2020
- Assisted General Manager with training all new employees
- Assisted with managing team member performance providing clear feedback and recognition
- Recognized by GM for ability to up sell food choices - promoted to trainer
- Served food and beverages to patrons and prepared or served special dishes at tables as required.
Education
Troy University
Troy, ALGeorgia Southern University
Statesboro, GA2016
Graduate -
Lambert High School
Suwanee, GA2015
Skills
- Guest Satisfaction
- Exceptional Communication
- Time Management
- Organization and Efficiency
- Problem Solving
- Task prioritization
Timeline
Guest Service Specialist
Sixthman
07.2023 - Current
Service Staff
Tannery Row Ale House
06.2022 - 06.2023
High-Profile Nanny
LaLonne Nash
05.2021 - 12.2021
VIP Seat Upgrade Specialist
Live Nation
10.2019 - 11.2020
Service Staff
Tannery Row Ale House
12.2018 - 03.2020
Troy University
Georgia Southern University
Graduate -
Lambert High School
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