Brien Abbott
Fort Wayne,IN
Summary
Dynamic Chief Operating Officer with a proven track record at Southwest Auto Sales, excelling in operations management and strategic planning. Enhanced customer satisfaction through innovative sales strategies and employee development, resulting in increased engagement. Skilled in compliance management and fostering cross-functional teamwork, driving significant improvements in efficiency and profitability.
Overview
20
20
years of professional experience
Work History
Chief Operating Officer
Southwest Auto Sales
09.2023 - Current
- Reviewed financial documents for accuracy and compliance with lending policies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in structuring loan terms to meet client needs and regulatory requirements.
- Maintained strict confidentiality of bank records and client information.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Increased customer engagement through targeted promotions and personalized sales strategies.
- Trained and mentored sales team to enhance product knowledge and customer service skills.
- Analyzed market trends to inform inventory management and pricing strategies.
- Streamlined sales processes, improving efficiency in lead conversion and follow-up.
- Collaborated with finance department to develop competitive financing options for customers.
- Created comprehensive training programs that elevated staff performance and morale.
- Boosted employee morale and reduced turnover by creating a positive work environment and offering ongoing professional development opportunities.
- Help develop the strategic plan to open a second location.
- Maintain an inventory level of over 200 units in inventory.
- Develop relationships with lenders to partner with.
Finance Director
Grote Automotive
Northern Indiana And Illinois
02.2022 - 09.2023
- Evaluated loan applications to determine creditworthiness and financial eligibility.
- Collaborated with clients to gather necessary documentation for loan processing.
- Assisted in structuring loan terms to meet client needs and regulatory requirements.
- Reviewed financial documents for accuracy and compliance with lending policies.
Indirect Loan Officer
KITCH Accepatance
Fort Wayne, IN
08.2014 - 02.2022
- Evaluated loan applications to determine creditworthiness and financial eligibility.
- Collaborated with clients to gather necessary documentation for loan processing.
- Assisted in structuring loan terms to meet client needs and regulatory requirements.
- Reviewed financial documents for accuracy and compliance with lending policies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Mentored junior staff on best practices in loan processing and customer engagement.
- Conducted thorough risk assessments to mitigate potential lending losses.
- Maintained strict confidentiality of bank records and client information.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
General Manager
Southwest Auto Sales
Roanoke, IN
08.2009 - 08.2014
- Directed daily operations to enhance customer satisfaction and streamline sales processes.
- Developed strategic marketing initiatives to increase brand visibility and attract new customers.
- Oversaw inventory management, ensuring optimal stock levels and timely replenishment of vehicles.
- Analyzed sales data to identify trends, driving informed decision-making for inventory purchases.
- Mentored team members, fostering a collaborative environment that improved staff performance and engagement.
- Implemented training programs focused on sales techniques and customer service excellence for employees.
- Evaluated financial reports to assess profitability, guiding budgetary decisions and resource allocation strategies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Sales Manager
The Super Store
Fort Wayne, IN
08.2007 - 08.2009
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Led training sessions for staff to improve product knowledge and sales techniques.
- Analyzed market trends to identify new business opportunities and adjust sales tactics accordingly.
- Fostered strong relationships with key clients, ensuring high levels of satisfaction and repeat business.
- Monitored inventory levels and collaborated with suppliers to optimize stock management processes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Assistant Manager
Barts Car Store
Fort Wayne, IN
09.2006 - 08.2007
- Managed daily operations to enhance customer service and satisfaction.
- Trained and supervised staff to ensure adherence to company policies and procedures.
- Implemented inventory management systems for improved stock accuracy and efficiency.
- Developed promotional strategies to increase sales and attract new customers.
- Collaborated with senior management on strategic planning initiatives for store growth.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Consultant
Barts Car Store
Fort Wayne, IN
08.2005 - 09.2006
- Engaged customers to identify needs and recommend suitable vehicle options.
- Conducted product demonstrations, highlighting key features and benefits of vehicles.
- Assisted in managing inventory levels to ensure optimal stock availability.
- Collaborated with team members to meet sales targets and enhance customer satisfaction.
- Developed knowledge of automotive products to provide accurate information and support.
Education
Organizational Leadership
Purdue Fort Wayne
Fort Wayne, INSkills
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Executive leadership
- Compliance management
- Cost savings and reduction
- Risk management
- Operations oversight
- Management
- General management and administration
- Organizational development
- Marketing
- Employee motivation and performance
- Management team leadership
- Client engagement
- Business consulting
Timeline
Chief Operating Officer
Southwest Auto Sales
09.2023 - Current
Finance Director
Grote Automotive
02.2022 - 09.2023
Indirect Loan Officer
KITCH Accepatance
08.2014 - 02.2022
General Manager
Southwest Auto Sales
08.2009 - 08.2014
Sales Manager
The Super Store
08.2007 - 08.2009
Assistant Manager
Barts Car Store
09.2006 - 08.2007
Sales Consultant
Barts Car Store
08.2005 - 09.2006
Organizational Leadership
Purdue Fort Wayne