IT MANAGER
Brien Abbott
MEDSHARE INTERNATIONAL
Marietta,GA
46
years of professional experience
1
Certification
Strategic IT Leader skilled in network management, cybersecurity, and systems optimization. Delivers cost-effective technical solutions while effectively analyzing and mitigating operational risks. Strengthens team performance through clear communication and cross-functional collaboration, driving disciplined project execution in fast-paced environments.
Work History
IT MANAGER
4 Years 10 Months- Managed and maintained the organization’s network, software, and hardware while leading processes to identify, prevent, and resolve network and system service interruptions.
- Collaborated to identify and implement new technologies aligned with organizational strategic plans
- Upgraded network infrastructure, including firewalls and enterprise-class high-speed fiber, enhancing overall connectivity
- Network upgrades including firewalls and Enterprise Class High Speed Fiber
- Architected and migrated to enterprise state of the art Wi-Fi infrastructure office and 35000 sq. ft. warehouse
- Microsoft 365 Cloud migration
- Leverage AI for extracting key Inventory, Shipping and Donor Data
- Trained new and existing staff on systems access and network operations
- Implemented appropriate IT security measures for the organization.
- Ensure appropriate IT security measures are maintained for the organization
- Onboard/Offboard management, network access control and intrusion monitoring
- Security Systems maintenance including secure ID badging for building/door access and security camera management
- Build routines to train and refresh staff to recognize security risks
- Implemented Cybersecurity Training and Campaigns including Simulations
- Development, implementation and maintenance of the data recovery organizational disaster recovery plan
- Development of comprehensive IT policies and procedures
- Developed relationships with and manage contractors and external vendors
- Maintain current and accurate inventory of technology assets
- Appropriately prepare hardware for disposal
- Annual IT budgeting
- Implemented routines and tools to track, monitor and resolve systems usage issues and outages
- Developed tools to track and resolve user issues and problem-solving actions and resolution status
- Led continuous improvement initiatives, successfully reducing system interruptions and enhancing operational efficiency
- Maintain knowledge on developments, trends and best practices in technology and business processes
- Research, identify and recommend new hardware, software and applications to support future organizational needs
- Developed routines to gather and track management input for systems and process upgrade needs, requests and improvements
- Strategized plans to improve organizational productivity, stability and security
- Developed and lead technical systems project plans and lead project implementations
- Corrected many of the poorly implemented practices and applied new efficiencies
- Provided solutions for future growth, increased productivity, risk mitigation and business continuity.
- Hands-on technology leader, able to juggle multiple priorities with a passion for service
INFORMATION TECHNOLOGY CONSULTANT
1 Year- Analyzed existing infrastructure of Hosts and virtualized VMWare and Hyper-V servers
- Documented issues and proposed solutions for Azure Cloud Migrations, Disaster Recovery and Business Continuity, Risk Mitigation, Network Monitoring, Asset discovery and management
- Azure Cloud Migrations
- Disaster Recovery and Business Continuity
- Risk Mitigation
- Network Monitoring
- Asset discovery and management
- Managed IT Help Desk personnel and recommended new operational efficiencies
- Audited Service Providers, Vendors, and SLAs to identify performance gaps and enhance service delivery
- Proposed new solutions of non-performing Managed Service Provider
- Reviewed and proposed new Project Management software to work with existing Spectrum Viewpoint ERP and provided Total Cost of Ownership analysis
- Corrected Active Directory, File Permission practices
- Implemented new Group Policies, Conditional Access, RBAC (Role Based Access Control) for more effective security and control
- Deployed applications more effectively utilizing RDS to work on platform agnostic devices and improve remote user experience and efficiency
- Implemented Mail Archive for compliance and e-Discovery
- Provided Help Desk support for Windows 10, including upgrades from Windows 7 to 11, and managed Bitlocker and encryption implementations
- Established and maintained networking infrastructure to support connectivity and communication., Install Wi-Fi access and extenders with maximum security.
- Accounting Software Implementation and backups
- Managed procurement of new equipment to support home office environments and improve productivity., Laptops, Dock Stations, LCDs, etc. for home office environments
- Ensure secure remote access to business environments
- Executed data migration processes to ensure seamless transfer of information between systems.
- Training on new secure file sharing practices and remote working procedures
- Leverage Broad range of skills, from technical knowledge to understanding modern business practices. Technical expertise along with leadership and communication skills.
INFORMATION TECHNOLOGY DIRECTOR
20 Years- Establish solid foundation for deploying existing applications reliably.
- Converted Environment to exclusively Windows Server for more robust security, stability and manageability.
- Optimized thin client architecture for distribution of client server applications.
- Position Teams/Exchange/Outlook to promote interoperability and collaboration.
- Protect data and meet compliance requirements with secure mail archive.
- Established reliable connections and framework supporting 12 southeast locations to enhance operational efficiency.
- Allow access for remote and mobile users through secure virtual channel via the Internet.
- Leverage the Internet to distribute mission critical applications.
- Implement high-speed, high-capacity reliable back up and business continuity strategy.
- Provide future growth and expansion without obsolescence of equipment.
- Implemented hybrid cloud architecture with high availability in a virtualized environment to improve system resilience.
- Designed and executed centralized video surveillance systems across 6 southeast branch locations to enhance security and monitoring.
- Integrated Document Imaging to reduce paper files and provide easy lookup and search of AP, AR and HR documents.
- Manage risk through implementation of centrally deployed active layered security to protect environment from potentially destructive viruses, malware and exploits.
- Work directly with the technology tools. Oversees the deployment of new systems and services, the creation of IT vendor contracts, the development of policies and initiatives, and other areas related to the IT function.
- Develop the information technology strategy for the Company, implementing the policies and goals for the IT department. Analyze the business requirements of different departments and conducts feasibility studies to determine the best use of technical resources.
- Technical investments include a new information system or upgrades to hardware or software components. Coordinate information systems performance and function.
- Ensuring the Company’s information technology is continuously available and secure.
- Managed the strategy and execution of IT infrastructure for the company and clients. Typical job duties included:
- Managing the strategy and implementation of technical projects in alignment with organizational goals
- Directing the effective delivery of networks, development, and disaster recovery systems and processes
- Procurement of all Technology Equipment, Network Infrastructure components, Laptops/PCs, Copiers/Printers, Telephony, and ancillary equipment
- Procure, manage and audit Enterprise software licensing
- Working with information engineers to find solutions to manage business activities
- Supervising a team of workers, while working closely with management and external vendors
- Preparing financial budgets and presenting proposals for capital projects to senior executives
- Leading efforts to improve IT processes
- Understanding the technical issues of systems and communicate concepts/solutions to technical and non-technical audiences
- Assess and recruit top candidates, train new IT staff, supervise, motivate and mentor team members for high performance.
- Management of information systems, database management, and global information management coupled with risk mitigation. Knowledge of the organizational performance.
- Solve real-world technology challenges. Evaluate new technologies for competitive advantage. Apply contemporary business principles integral to a high-tech organization.
- Cultivate positive working relationships to gain trust and respect with external and internal constituents at all levels.
IT DIRECTOR / INFORMATION SYSTEMS COORDINATOR
5 Years- Engineered, implemented and administered wide area network supporting seven locations across the southeast.
- Defined, built and maintained security for LAN/WAN environments including intrusion detection and virus protection.
- Predicting, quantifying, and managing risk through implementation of centrally deployed policy driven active security.
- Analyzed network performance using sniffer technology, leading to optimized data flow and reduced latency.
- Integrated thin client architecture for client server applications utilizing NT Terminal Server and Citrix.
- Supported SBT Accounting software and custom Visual FoxPro relational databases for mission critical applications.
- Developed and implemented Information Systems standards and policies, providing consistent support across seven locations.
- Managed execution of vendor work upgrading software and network components.
- ERP & MRPII software integration with existing manufacturing processes and accounting structure.
- Determined business process bottlenecks through gap analysis.
- Guided development staff for proprietary software upgrade and implementation.
- Established VPN architecture, enabling secure remote access for users to network applications.
- Managed PBX for all locations utilizing Nortel and Toshiba hardware.
- Implemented Voice over Frame technology to reduce intra-company costs by 53%.
- Integrated computer controlled machinery with engineering systems to automate manufacturing.
- Designed High-end curved and straight staircases via Autodesk CAD
- Integrated CAD/CAM systems to automate staircase manufacturing
TECHNOLOGY SOLUTIONS CONSULTANT
2 Years- Installed NT-based networks to enhance client connectivity.
- Migrated Novell LANs to NT, improving system reliability and user experience.
- Performed risk analysis to establish framework for implementation of information asset protection strategies.
- Tested and optimized network performance for clients, ensuring seamless operations.
- Streamlined business processes through technology, from accounting and inventory control to manufacturing and output.
- Installed NT based networks.
- Migrated Novell based LANs to NT.
TECHNOLOGY / MANUFACTURING / CONSTRUCTION
6 Years- Gained hands-on experience in various manufacturing processes.
- Implemented new technology in diverse manufacturing environments.
- Provided technology support for emerging new businesses.
- Delivered technology support to emerging businesses, facilitating their integration into modern practices.
TECHNOLOGY SUPPORT / SALES
4 Years- Aided local companies to adapt technology into business processes.
- Delivered PC support to local businesses, ensuring operational efficiency.
- Facilitated sales of hardware products and provided telephone support for nationwide software and hardware mail order business.
MICROLAB TECHNICIAN
3 Years- Reviewed and debugged software, ensuring quality for national PC software distributor.
- Tested and reported software performance, contributing to accuracy in national publications.
- Developed recommendations for software protection/security schemes, enhancing product security.
Education
High School Diploma
- Computer Science
- Physics
- Economics
- NEW HORIZONS PROFESSIONAL IT TRAINING
- Continuing education on new versions to XenApp 7.6
- NEW HORIZONS PROFESSIONAL IT TRAINING
- Continued education for current versions
- Microsoft Server Environments and Core Technologies
- Exchange Server / Microsoft 365 Enterprise Ecosystems
- Internetworking with TCP/IP
Skills
NETWORKING MANAGEMENT
Cloud Infrastructures
SaaS
PaaS
IaaS
MSP Management
BPO (Business Process Outsourcing)
SIP
VoIP
Capacity Planning
Microsoft Networking environments
Enterprise Wi-Fi
IPsec
TCP/IP
SNMP
Packet Analysis
Network Topologies
VLANs
Routing and Switching
Segmenting
Encryption
Firewalls / DMZ
Enterprise Class Fiber
MPLS/PNT
VPN Networks
MIS
Cabling and Fiber Certification
Data storage solutions
Disaster recovery
Secure Badging and Access
Surveillance systems
HARDWARE MANAGEMENT
CISCO
Meraki
Dell
HP
Fortinet
Ubiquiti
IBM
VPN
Routers
Switches
Firewalls - NGFW
SANs
NAS
Media Converters
Network architectures
Infrastructure design
SD-WAN
Thin Client
Hardware troubleshooting
NEC & Nortel BCM PBX systems
Yealink & Avaya IP Office
Axis
Hikvision
Dahua Video Surveillance Systems
Zebra
Cipher
Honeywell Handheld Scanners
Secure ID Badging and Premise Access Controls
SOFTWARE MANAGEMENT
Cloud and Virtualized Network Ecosystems
Microsoft 365
Azure
Intune
Security and Compliance
Entra
Identity and Access Management
Purview
Exchange Server
All Microsoft Windows Advanced Server Platforms / Desktop Versions
VMWare
Hyper-V
RDS Server
Citrix XenApp
Microsoft Office Suite
Microsoft Visio
Enterprise Virus / Malware Protection
Intrusion Detection
Network Security Practices
Internet traffic analysis. SQL Server All Versions
Dynamics SL Project Accounting
ERP/MRPII systems
QuickBooks
Enterprise scale Time and Attendance systems
AutoCAD
CAD/CAM. Accubid/Trimble MEP. Primavera P6
Construction Estimating Tools
FlowTrac IMS/WMS
SolarWinds Network Management
Systems Management & IT Security tools
Server/SQL Monitoring
Barracuda Email Security
Barracuda Backup Solutions
Email Filtering and Archiving
AirWatch / IBM MaaS360
Mobile Device Management
Modern AI Integration
Malware/Exploit Protection
Digitech PaperVision Document Imaging
Litigation & e-Discovery
Certification
PRESIDENTS AWARD | 2012
- Achieving the highest level of service
- Award of appreciation for helping the Company to become what it is today.
- Only recipient to ever receive this Premier Award past or present
Timeline
IT MANAGER
MEDSHARE INTERNATIONAL
01.2022 - 11.2026Read More
INFORMATION TECHNOLOGY CONSULTANT
01.2021 - 01.2022Read More
INFORMATION TECHNOLOGY DIRECTOR
WHITE ELECTRICAL CONSTRUCTION
01.2001 - 01.2021Read More
IT DIRECTOR / INFORMATION SYSTEMS COORDINATOR
SOUTHERN STAIRCASE
01.1996 - 01.2001Read More
TECHNOLOGY SOLUTIONS CONSULTANT
DYNAMIC SOLUTIONS
01.1994 - 01.1996Read More
TECHNOLOGY / MANUFACTURING / CONSTRUCTION
01.1988 - 01.1994Read More
TECHNOLOGY SUPPORT / SALES
BUSINESS COMPUTERS OF PETERBOROUGH
01.1984 - 01.1988Read More
MICROLAB TECHNICIAN
WAYNE GREEN, INC – INSTANT SOFTWARE
01.1981 - 01.1984Read More
CIRTIX CCA CERTIFIED
Read More
MICROSOFT CERTIFIED SYSTEMS ENGINEER
Read More
CONTOOCOOK VALLEY REGIONAL
High School Diploma
Read More