Briena Davis
Granger,IN
Summary
Customer service oriented professional seeking job, to enhance their sales and customer engagement experience.
Overview
7
7
years of professional experience
Work History
Project Estimator
SW Contractors
02.2022 - 01.2023
- Meeting with clients to develop ideas for their home according to their needs and budget.
- Providing on site measurements and follow up with estimates for the project.
- Accurately measure client areas for floor and wall surfaces.
- Creating accurate 3D diagrams.
- Work with installers to assure the end result the client anticipates.
- Invoice jobs upon completion.
Supervisor/Waitress Supervisor
Metro Diner
Granger , IN
02.2018 - 03.2020
- Key holder and in charge of all operations for opening the restaurant each day.
- In charge of training all new front of house staff.
- Completing all end of day reports for each server.
- Selling a customer a product and making sure they get what they want in a timely professional manner while multi-tasking. Tending to the customers needs, making sure they have what they want/need. Making sure their experience and interaction with me is memorable and keeps them wanting to come back. Sales and waitressing can be closely tied. I was able to enhance their experience and ensure they leave happy, pleased and wanting to return based off my interaction.
Bartender Shift Manager
Danny Boy Draft Works
03.2017 - 02.2018
- Supervised and trained staff on preparing mixed drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Increased bar revenue through development and marketing of featured cocktails.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Sales Representative
NextTV
01.2016 - 11.2017
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Expanded customer base and boosted profit within product line.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
Education
High School Diploma -
Penn High School
Mishawaka, IN06.2010
Bachelor of Arts - Liberal Arts And Sciences
Purdue University
West Lafayette, IN05.2010
Skills
- Strong written and oral communication
- Extroverted with strong interpersonal skills
- Experience with customer interactions and engagements
- Project safety
- Feasibility studies
- Project records
- Inventory management skills
- Proficient with excel and ability to track and graph customer ordering trends
- Ability to understand customers needs/requirements
- Self starting and motivated
- Ability to work cross functionally with other departments
- Proactive approach to tasks
- Ability to multi-task
Timeline
Project Estimator
SW Contractors
02.2022 - 01.2023
Supervisor/Waitress Supervisor
Metro Diner
02.2018 - 03.2020
Bartender Shift Manager
Danny Boy Draft Works
03.2017 - 02.2018
Sales Representative
NextTV
01.2016 - 11.2017
High School Diploma -
Penn High School
Bachelor of Arts - Liberal Arts And Sciences
Purdue University
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