Brienna Graham
Dallas,GA
Summary
Hardworking hairstylist and makeup artist, bringing in 3+years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Continuous development of my knowledge and skills to stay updated and at my best while keeping clean, well-stocked, and properly sanitized stations. I am seeking a full / part -time position, on location / remote, that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am extremely dedicated to my work and love to make others feel loved and safe as I always live to do my best for those around me.
Overview
10
10
years of professional experience
Work History
Hairstylist
Self Employed
Dallas, Georgia
03.2021 - Current
- Organized sales area and work station to showcase products and boost sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Styled hair, makeup and nails for customers for special events and occasions.
- Stayed up-to-date with the latest trends and techniques in hairstyling through continuous education and training.
- Consulted with clients to understand their desired hairstyle, offering professional advice based on their hair type and face shape.
- Managed a diverse clientele base, catering to various hair textures, lengths, and styles
- Developed personalized treatment plans for each client based on their specific hair condition, texture, color goals, etc.
- Built a strong client base through word-of-mouth referrals and positive customer reviews.
- Demonstrated excellent problem-solving skills by identifying issues quickly and implementing effective solutions.
- Collaborated with clients to understand their specific needs and preferences for each project.
- Handled multiple projects simultaneously while prioritizing tasks based on urgency.
- Utilized a variety of tools and equipment to complete tasks efficiently and accurately.
- Maintained a clean and organized work environment to ensure safety compliance at all times.
- Managed all aspects of the business operations, including scheduling appointments, purchasing supplies and materials, and maintaining accurate records.
Office Secretary
GNR Garage Doors
Dallas, Georgia
01.2020 - 02.2021
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Answered constant flow of customer calls with minimal wait times.
- Created and maintained data entry logs to track data entry activities.
- Developed and implemented data entry operations.
- Completed time-sensitive data entry requests.
- Completed data entry for currency transactions.
- Used Quickbooks to perform data entry functions.
- Identified data entry discrepancies and applied adjustments in Excel system.
- Entered and verified data accurately into company database, ensuring data integrity.
- Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy.
- Maintained confidentiality and security of sensitive information by following established protocols.
- Created and updated spreadsheets with large volumes of data, organizing information for easy retrieval.
- Collaborated with team members to resolve discrepancies or missing information in the database.
Sales Associate
Sephora Inside JCPenney
Hiram, Georgia
10.2017 - 10.2019
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction.
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales.
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques.
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed.
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items.
- Maintained a clean and organized work environment to enhance the shopping experience for customers.
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale.
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods.
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals.
- Created customized makeovers based on client requests while ensuring compliance with company policies.
- Ensured proper hygiene practices were followed at all times when working with clients.
Childcare Provider
West Georgia Children’s Academy
Hiram, Georgia
03.2016 - 10.2017
- Provided extended education through lessons and activities.
- Supervise children from ages 6 weeks - 12 years old throughout my time working at the daycare.
- Maintained a clean, safe, and friendly environment for children of varying ages.
- Created and implemented age-appropriate lesson plans for infants, focusing on sensory exploration, language development, and motor skills.
- Maintained a safe and nurturing environment for infants by closely monitoring their activities and ensuring proper hygiene practices.
- Established strong relationships with parents through regular communication, providing updates on their child’s progress and addressing any concerns or questions.
- Collaborated with a team of teachers to plan and execute special events such as holiday parties and parent-teacher conferences.
- Assisted in the development of individualized care plans for infants with specific needs or developmental delays.
- Implemented positive behavior management techniques to promote social-emotional growth in infants.
- Supported infants cognitive development through engaging activities like storytime, music sessions, and sensory play.
- Maintained accurate records of each infant’s daily routines including feeding schedules, diaper changes, naps, etc.
Customer Satisfaction Representative
Carmike Cinemas
Hiram, Georgia
02.2015 - 03.2016
- Greeted customers and provided them with information about movie showtimes.
- Assisted customers in selecting films, snacks, and merchandise.
- Operated cash registers to process customer transactions.
- Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
- Maintained inventory of concession items such as popcorn, candy, and beverages.
- Checked identification of patrons purchasing restricted-age tickets or items.
- Maintained an orderly lobby by straightening chairs and collecting trash.
- Maintained positive working relationship with fellow staff and management.
Education
Master of Arts - Cosmetology
Chattahoochee Technical College
Acworth, GA11-2020
High School Diploma -
Paulding County High School
Dallas, GA05-2016
Skills
- Creativity and Innovation
- Strong Work Ethic
- Attention to Detail
- Self Motivation
- Reliability
- Active Listening
- Creative Thinking
- Organizational Skills
- Presentation Skills
- Public Speaking
- Goal-Oriented
- Positive and professional
- Excellent communication skills
- Exceptional customer service
- Hair and makeup artistry professional
- Health and safety compliance
- Business management
- Appointment Coordination
- Customer Buying Habits
- Relationship building and management
- Product Promotion
- File Management
- Database entry
- Critical thinker
- Strong Problem Solver
- Filing and data archiving
- Proficient with Apple and Microsoft
- Billing and Invoicing
- Spreadsheet development
- File Organization
- Verbal Communication
- Schedule Management
- Document Scanning
- Product Sales
- Upselling
- Retail loss prevention
- Stocking
- Customer Needs Assessment
- Outgoing Personality
- Product Recommendations
- Multi-tasking strength
- Safety awareness
- Activity Planning
- Child Development
- Child Supervision
- Positive Reinforcement
Timeline
Hairstylist
Self Employed
03.2021 - Current
Office Secretary
GNR Garage Doors
01.2020 - 02.2021
Sales Associate
Sephora Inside JCPenney
10.2017 - 10.2019
Childcare Provider
West Georgia Children’s Academy
03.2016 - 10.2017
Customer Satisfaction Representative
Carmike Cinemas
02.2015 - 03.2016
Master of Arts - Cosmetology
Chattahoochee Technical College
High School Diploma -
Paulding County High School