Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brienna Prieto

Lubbock,TX

Summary

Talented professional with customer service and front desk experience. Skilled in managing high-volume customer inquiries, data entry, and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Sr. Patient Service Specialist

Texas Tech Health Sciences Center
Lubbock, TX
03.2024 - Current
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Guided patients through the completion of consent and other required medical forms.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Instructed patients on policies and required actions for different types of appointments and procedures.

Front Desk Receptionist

Lubbock Advanced Physical Medicine
Lubbock, TX
10.2022 - 02.2024
  • Proficient in handling the practice studio system, ensuring accurate scheduling, and maintaining up-to-date patient information
  • Skillfully manage appointment scheduling and cancellations, providing a seamless experience for patients and maintaining a well-organized appointment calendar
  • Diligently organize and prepare patient charts for each day's appointments, ensuring all necessary documentation is readily accessible
  • Trained in insurance and verification processes, ensuring accurate billing and claims, and offering guidance to patients on their insurance coverage
  • Maintain clear and accurate communication with both patients and staff to ensure the clinic's smooth operation
  • Perform other administrative tasks and support roles as needed to contribute to the overall success of the clinic

Patient Service Specialist

Texas Tech University Health Science Center
Lubbock, TX
03.2020 - 09.2022
  • Provide superior customer service to all patients, colleagues, and physicians
  • Connect with over 90+ patients to provide - insurance verification, referral request and set-up appointments
  • Experience in working Cerner system for daily routine
  • Maintained detailed records of patient information, including insurance details, medical history, and billing information
  • Managed front desk operations such as answering phones, scheduling appointments, verifying insurance coverage, and collecting payments from patients
  • Demonstrated excellent customer service skills by efficiently handling patient inquiries and complaints

Education

General Diploma -

Lubbock-Cooper High School
Lubbock, TX
05.2008

Skills

  • Fee collection
  • Patient identity verification
  • Guest Services
  • Time Management
  • Credit and Cash Payments
  • Problem-Solving Skills
  • Guest Satisfaction
  • Strong empathy
  • Phone and email etiquette
  • Registration and admissions
  • Multi-Line Phone Systems
  • HIPAA compliance

References

References available upon request

Timeline

Sr. Patient Service Specialist

Texas Tech Health Sciences Center
03.2024 - Current

Front Desk Receptionist

Lubbock Advanced Physical Medicine
10.2022 - 02.2024

Patient Service Specialist

Texas Tech University Health Science Center
03.2020 - 09.2022

General Diploma -

Lubbock-Cooper High School

Similar Profiles

CREATE PROFILE
Brienna Prieto