Brienna Prieto
Lubbock,TX
Summary
Talented professional with customer service and front desk experience. Skilled in managing high-volume customer inquiries, data entry, and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sr. Patient Service Specialist
Texas Tech Health Sciences Center
Lubbock, TX
03.2024 - Current
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Guided patients through the completion of consent and other required medical forms.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Instructed patients on policies and required actions for different types of appointments and procedures.
Front Desk Receptionist
Lubbock Advanced Physical Medicine
Lubbock, TX
10.2022 - 02.2024
- Proficient in handling the practice studio system, ensuring accurate scheduling, and maintaining up-to-date patient information
- Skillfully manage appointment scheduling and cancellations, providing a seamless experience for patients and maintaining a well-organized appointment calendar
- Diligently organize and prepare patient charts for each day's appointments, ensuring all necessary documentation is readily accessible
- Trained in insurance and verification processes, ensuring accurate billing and claims, and offering guidance to patients on their insurance coverage
- Maintain clear and accurate communication with both patients and staff to ensure the clinic's smooth operation
- Perform other administrative tasks and support roles as needed to contribute to the overall success of the clinic
Patient Service Specialist
Texas Tech University Health Science Center
Lubbock, TX
03.2020 - 09.2022
- Provide superior customer service to all patients, colleagues, and physicians
- Connect with over 90+ patients to provide - insurance verification, referral request and set-up appointments
- Experience in working Cerner system for daily routine
- Maintained detailed records of patient information, including insurance details, medical history, and billing information
- Managed front desk operations such as answering phones, scheduling appointments, verifying insurance coverage, and collecting payments from patients
- Demonstrated excellent customer service skills by efficiently handling patient inquiries and complaints
Education
General Diploma -
Lubbock-Cooper High School
Lubbock, TX05.2008
Skills
- Fee collection
- Patient identity verification
- Guest Services
- Time Management
- Credit and Cash Payments
- Problem-Solving Skills
- Guest Satisfaction
- Strong empathy
- Phone and email etiquette
- Registration and admissions
- Multi-Line Phone Systems
- HIPAA compliance
References
References available upon request
Timeline
Sr. Patient Service Specialist
Texas Tech Health Sciences Center
03.2024 - Current
Front Desk Receptionist
Lubbock Advanced Physical Medicine
10.2022 - 02.2024
Patient Service Specialist
Texas Tech University Health Science Center
03.2020 - 09.2022
General Diploma -
Lubbock-Cooper High School
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