Brienna Riley
Pekin,IL
Summary
Versatile and results-oriented professional with a proven track record at Pekin Community High School, excelling in customer service and organization. Mastered multi-line phone systems and office correspondence, significantly enhancing communication efficiency. Demonstrated leadership by boosting team performance and profitability at IHOP. Skilled in verbal and written communication, adept at fostering positive outcomes and client satisfaction.
Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
15
15
years of professional experience
Work History
Secretary
Pekin Community High School
10.2020 - Current
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
Home Care Aide
Community Care Systems, Inc.
09.2017 - 10.2020
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Monitored progress and documented patient health status changes to keep care team updated.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Waitress Supervisor
IHOP
07.2009 - 07.2017
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Served consistent portions following recipes and control standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
High School Diploma -
Pekin Community High School
Pekin, IL05-2009
Skills
- Phone reception
- Letter writing
- Office correspondence
- Requisition processing
- Customer service
- Keyboarding skills
- Reception functions
- Appointment scheduling
- Developing presentations
- Verbal and written communication
- Multi-line phone systems
- Mail distribution
- Organization
Timeline
Secretary
Pekin Community High School
10.2020 - Current
Home Care Aide
Community Care Systems, Inc.
09.2017 - 10.2020
Waitress Supervisor
IHOP
07.2009 - 07.2017
High School Diploma -
Pekin Community High School
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