Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Brienna Waters

Flanders,NJ

Summary

Seasoned professional with over 13 years of dedicated experience in the food service industry, with a specialized focus on specialty meat and seafood fabrication. My career journey has taken me through various roles in customer service, operations, production, IT, sales, and leadership, providing me with a comprehensive understanding of the industry's intricacies. I am driven by a deep passion for overall supply chain management and fueled by a commitment to delivering exceptional value to customers. My skill set and knowledge reflect not only my extensive experience but also my unwavering dedication to continuous learning and growth within the dynamic landscape of the food service sector.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Manager

Green Tree Foodservice
12.2022 - Current
  • Managed a National Account Portfolio of 20m in Sales Annually
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Enhanced sales team morale and cohesion while maintaining open communication channels.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.

CSM & Cross Functional Operations Support

Green Tree Foodservice
04.2019 - 12.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
  • Fostered culture of continuous improvement, leading to consistently high service standards.
  • Managed senior-level personnel working in marketing and sales capacities.

CSR & Cross-Fuctional Operations Support

Green Tree Packing
08.2012 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Responded proactively and positively to rapid change.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Restaurant Manager

Caffe A La Mode
03.2010 - 08.2012
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.

Education

SUNY College At Oswego
Oswego, NY

Skills

  • Relationship building
  • Strategic planning
  • Sales operations
  • Product knowledge
  • Client relationship management
  • Sales strategy development
  • Analytical problem solver
  • Order management
  • B to B sales
  • Market research
  • Risk mitigation
  • Change management
  • National accounts management
  • Strategic partnerships
  • Project management
  • Visionary leadership

Accomplishments

- Selected to participate in a parent company-sponsored their 6 month leadership development program, later voted by a co-hort of 18 hand-selected peers as the top contributer to company success. Jan-June 2024


- Chosen to represent Green Tree's Parent Company, Porky Products, at St. Joseph's University Future Food Industry Leaders Conference Training. March 2024


- Completed Masters of Beef Advocacy Certification issued by the National Cattleman's Association of America.



Certification

- Master of Beef Advocacy

- HACCP Certified

- ECOVADIS Bronze Medal


Languages

English
Native or Bilingual
French
Limited Working

Timeline

Sales Manager

Green Tree Foodservice
12.2022 - Current

CSM & Cross Functional Operations Support

Green Tree Foodservice
04.2019 - 12.2022

CSR & Cross-Fuctional Operations Support

Green Tree Packing
08.2012 - 04.2019

Restaurant Manager

Caffe A La Mode
03.2010 - 08.2012

SUNY College At Oswego

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Brienna Waters